Privacy & Cookie Policy

1. Introduction

Your privacy is important to us. This Privacy & Cookie Policy explains what information DTV Services Ltd (“we”, “us” and “our”) collect about you and what we do with it. Please take a few minutes to read it.

The site, Facebook applications and mobile applications are for online visitors (“you” and “your”) who wish to find out more about the business and products of DTV Services Ltd (“DTVS”), the company formed specifically for the purposes of promoting Freeview, by using the site, Facebook applications and mobile applications.

Your access and use of the site, Facebook applications and mobile applications constitutes your consent to the collection, use, sharing and transfer of your personal data in the manner described in this Privacy & Cookie Policy (“the Policy”). If you disagree with the way we process your personal data collected on the site, Facebook applications and mobile applications, please exit and do not use the site, Facebook applications and mobile applications.

If you have any questions, comments or concerns about this Policy please contact us at this Freeview, 2nd Floor, 27 Mortimer Street, London, W1T 3JF.

2. What type of information do we collect about you?

This Policy covers the “personal data” we collect about you through our site, Facebook applications and mobile applications. “Personal data” is information that identifies you personally, either alone or in combination with other information available to us. Examples of personal data include your name, email address, and telephone number.

We may collect personal data relating to you through the site, Facebook applications and mobile applications on each of the following occasions:

(i) Information sent to us by your web browser

We collect information regarding your navigation that is sent by your web browser to our web servers when you are browsing the site, Facebook applications and mobile applications. This typically includes your IP address, the identity of your internet service provider, the name and version of your operating system, information relating to your navigation (pages visited, date and time of visit, name and version of your browser) as well as your user name if you have registered to any restricted areas of the site, Facebook applications and mobile applications.

(ii) Information you provide

We collect the information you knowingly provide to us when using our site, Facebook applications and/or mobile applications (using your mouse and keyboard), for instance by filling in online forms or by corresponding with us online such as by e-mail or otherwise (if you choose to do so).This also includes information you provide when you contact us for advice about Freeview, check your Freeview coverage, sign up to receive newsletters, enter competitions or otherwise contact us and when you report a problem with our site.

Upon collection your personal data will be stored for as long as is reasonably necessary to deal with any requests made by you or any information provided by you and will be permanently deleted thereafter.

3. What cookies and similar technologies do we use?

A cookie is a small text file that is stored on your device by your web browser when you access a website. They are widely used in order to make websites work, or perform more efficiently, as well as to collect information about you. Generally, the information we collect using cookies does not identify you personally. If, however, you have created a user profile/account for example, by signing up to use a password-protected area on our site, Facebook applications and mobile applications, we may link the information we collect using cookies to other information that identifies you personally.

The site, Facebook applications and mobile applications may make use of the following types of cookie technology:

“Session cookies”, which contain a random ID number automatically allocated to your device by the webserver for the duration of your visit. Session cookies are meant to make your use of the site, Facebook applications and mobile applications faster and easier. Session cookies will be deactivated within a reasonable period of inactivity on the site, Facebook applications and mobile applications and will be automatically removed from your device when you close your browser.

“Persistent cookies” which are automatically allocated to your device when you register to access any restricted areas of the site, Facebook applications and mobile applications and on each subsequent visit. Such cookies only contain an identifier which will enable the site, Facebook applications and mobile applications to identify you as a registered user so that you do not have to identify yourself again while you move from one server to another during your visit. Such cookies will remain on your device after your visit until you remove them and will be placed again at your next visit.

We may use third-party advertising companies or affiliates to display advertisements on our site, Facebook applications and mobile applications. These third-party advertising companies or affiliates may separately place a cookie on your device in the course of delivering advertisements to the site, Facebook applications and mobile applications. However, please be aware that we do not see, access or obtain the information collected by or stored in third party cookies.

We do not provide personal data about you collected through our own cookies to these third party advertisers or affiliates or to any other third party.

You may change your cookie settings preferences by deleting and/or blocking all or part of the cookies we place on our site, Facebook applications and mobile applications. For information on how to reject cookies, see the “Removing and disabling cookies” section below. However, if you delete them, you may not be able to use all of the features and functionalities of the site, Facebook applications and mobile applications.

4. How can you remove and disable cookies?

If you don’t want us to place cookies on your device at all, you can set your browser to disable or reject cookies. This will mean that our site, Facebook applications and mobile applications will not be able to place cookies on your device. You can do this by adjusting the preferences within your browser. This may mean, however, that you will not be able to enjoy full use of all parts of the site, Facebook applications and mobile applications. If you want to remove previously-stored cookies, you can manually delete the cookies at any time. However, this will not prevent websites from placing further cookies on your device.

To find out exactly how to disable/ remove, follow the instructions at All About Cookies.

5. What we do with the information we collect about you?

(i) Information sent to us by your web browser

The information sent to us by your web browser is regularly aggregated and de-identified so that the number of visits to the site, Facebook applications and mobile applications and its pages, the average time spent on the site, Facebook applications and mobile applications and the pages viewed, etc., can be measured and analysed to improve the site, Facebook applications and mobile applications content and functionality. This information will not be used to create individual visitors’ profiles. This means we will not track your individual navigation, except in the event where you face navigation problems which require a technical intervention to correct the problem or to detect potential intrusions.

(ii) Information you provide

We will only use the personal data you provide to us for the relevant purposes made clear on the data collection pages, such as for dealing with your request or competition entry.

6. Who do we share your information with?

We do not share your personal data collected from your web browser or our own cookies with any third parties.

However, we may share your personal data that you have provided to us with third parties from time to time in the following cases as needed to perform the data processing purposes described in this Policy:

  • At your request or subject to your prior agreement, to recipients specified by you;
  • To authorised third parties in compliance with our statutory or regulatory obligations; or to recipients who are operators acting on our behalf in their capacity as agent, authorised proxy, sub-contractor, service provider or in any other capacity, including suppliers in charge of hosting or maintaining the site, Facebook applications and mobile applications, suppliers in charge of responding to help and advice requests, and suppliers administering competitions on our behalf.

In case of a change of control or acquisition of the whole or part of the assets or business of DTV Services Limited, your personal data collected through the site, Facebook applications and mobile applications will be transferred to the acquiring entity.

7. Is your information transferred outside Europe?

We process and store your personal data within Europe. Currently we do not transfer your personal data outside Europe.

8. How can you access, update or correct your information?

At law you have the following rights:

  • A subject access right which enables you to be told whether we hold any personal data about you and to obtain a copy of that information;
  • A right to get personal data relating to you rectified, completed, updated, blocked or erased when incomplete, unclear, obsolete or processed unlawfully; and
  • A right to object to the processing of data relating to you on legitimate grounds and a right to object free of charge to the use of data for marketing purposes.

We will comply with such rights as provided under applicable law. If you wish to exercise your rights, please contact us with sufficient information to identify yourself and the information you require. We will respond to your request within a reasonable time and within the time limits established by applicable law. We reserve the right to charge a fee up to £10 for complying with a subject access request unless otherwise provided under applicable law.

9. Security

Except where shared with third parties in the circumstances set out in this Policy, your personal data will be kept on secure servers and computer systems, protected from outside intrusions. We will ensure that third parties with whom your personal data is being shared have in place equivalent security measures and do not process your personal data for purposes other than those for which we have instructed them.

10. Links to other websites

The site, Facebook applications and mobile applications may contain links to sites operated by other entities. We do not control the privacy policies or the terms of use of the websites reached through the links from the site, Facebook applications and mobile applications are. These may differ from this Policy and terms of use of the site, Facebook applications and mobile applications. You will need to determine if they are acceptable to you. We accept no responsibility for the content or the privacy practices employed by such other websites.

11. Changes to this Privacy & Cookie Policy

We reserve the right, at our sole discretion, to change, add to or delete any or all of this Policy at any time without prior notice, and will post these changes on the site, Facebook applications and mobile applications. Your continued use of the site, Facebook applications and mobile applications after such changes have been posted will constitute your acceptance of those changes. You are therefore advised to visit the Policy on a regular basis to consult the current version.

Last updated: 4th September 2015