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Why am I having problems with my reception?
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Why am I having problems with my reception?
Signals from transmitter stations do occasionally suffer interruption either because of temporary faults or planned maintenance. Check to see if your neighbours have lost their signal too.
If your neighbours have lost their signal too then we advise checking the BBC website:
http://www.bbc.co.uk/reception/transmitters/
Or contact the BBC Transmitter & Reception advice service:
Tel:
08700 100123
Or write to:
BBC Reception Advice
PO Box 1922
Glasgow G2 3WT
Digital UK has a similar service which can be found here;
http://www.digitaluk.co.uk/how_do_i_switch/your_aerial/planned_engineering_works
If there is no known transmitter fault and your neighbours are unaffected then we would recommend that the digital box is unplugged for a period of time and then retuned once the power has been restored.
If that has no effect then we would recommend checking the aerial and connections or perhaps also calling the manufacturer's helpline to check that the box is not faulty.
The reception problems you are experiencing might be aerial related. For advice on aerials contact a local contractor.
We suggest you get in touch with the following organisations who can give you details of one or more members who operate in your area and guarantee their work:
A local installer will understand the circumstances and local geography in your area and suggest the best option available to you.
Which? magazine has published a report on aerial installers that you may wish to read
- Which? Aerial Installer Report ( 211.94 kB )