Why am I having problems with my reception?

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Check the predicted coverage for your area using our coverage checker. If it shows you have good coverage or have previously had good reception, most problems can be easily resolved by doing the following:

1. Check for temporary transmitter faults or planned maintenance
Check the Digital UK website for details of planned engineering works that may be affecting your reception

http://www.digitaluk.co.uk/engineeringworks

You can also check the BBC website to find out if faults or maintenance are affecting BBC transmissions:
http://www.bbc.co.uk/reception/television/freeview/.

If your neighbours are also having problems, this is a good indication that a transmitter fault may be to blame.

2. Retune your digital box and check that your cables and connections are not faulty
If there is no known transmitter fault or engineering work, then try unplugging your digital box or TV and then retuning it once the the connection to the power has been restored.

Take a good look at your cables. Are they worn or damaged? Look for worn parts or bent pins on the SCART connections. You may also want to contact the manufacturer of your equipment to make sure that it is not faulty.

3. Find out if there is a problem with your aerial
If you are still having problems, then you may find that your aerial has been damaged or has become mis-aligned.

For advice on aerials contact a local contractor. The following organisations can give you details of one or more members who operate in your area and guarantee their work:

Confederation of Aerial Industries (CAI)
Find a digital professional at getmedigital.com

A local installer will understand the circumstances and local geography in your area and suggest the best option for you.

This video explains more about aerials and reception.

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