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Why has my Freeview equipment stopped working?
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Why has my Freeview equipment stopped working?
Have you recently gone through the digital switchover?
If your region has recently gone through the digital switchover then it may be that your product has been affected by a change in transmission connected to the switchover.
At switchover, the Freeview signal will be improved to ensure viewers get clear pictures which are less susceptible to interference and picture break-up. These changes in format will occur in line with the switchover timetable and are approved by Ofcom on a region-by-region basis.
TV equipment which carries the "digital tick" logo is designed to work with the improved signal but some early digital boxes (in particular ONDigital and ITV Digital devices) and digital televisions are not.
Owners of affected digital boxes are advised to replace them with a product carrying the "digital tick". Affected televisions can be upgraded using a digital box.
A list of affected products is available from the Digital UK website (see link below).
www.digitaluk.co.uk/2kequipment
Your region has not yet switched over but you are experiencing equipment problems.
On 30 September an upgrade to the Freeview service will require Freeview viewers to retune their equipment from lunchtime onwards. All Freeview products, Freeview+ digital TV recorders and digital TVs will need to be retuned for viewers to carry on receiving channel Five, and a number of other Freeview channels and services.
The retune will pave the way for Five to become more widely available on Freeview at switchover. For the convenience of viewers, technical preparations for future improvements to the Freeview service such as Freeview HD will also be made on Wednesday 30 September. See www.tvretune.co.uk
for more information.
Some older Freeview products may experience problems or stop working and viewers will need to replace their equipment to continue receiving the Freeview service.
Why has my Freeview product stopped working?
In summer 2008, digital multiplex operators (DMOL) updated the network due to the introduction of many more services since the launch of the platform (there are now 50 channels compared to 30 in 2002). This required the Network Information table (NIT) to be split to carry more data. Early products with insufficient memory, or that need to reallocate memory to process the new NIT, subsequently stop working.
The majority of homes will be totally unaffected as this only affects people who bought some of the early models of digital Freeview products (0.1% of Freeview boxes).
How do I replace my Freeview products?
If you are experiencing problems with one of the affected Freeview products we recommend that you call your manufacturer directly for further assistance. A list of affected products can be found in the pdf below.
- Split Nit product list ( 23.80 kB )
If your Freeview TV or box is still working, but some of your channels have moved into the 800s on your TV guide, please read our FAQ
.