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I am not receiving some of the Freeview channels.

You may need to retune your digital box. To perform a manual retune, please follow the steps below.

  • First take the aerial out of the back of the equipment and leave it unplugged.
  • Now set your digital box or TV to rescan/retune all channels (you might need to refer to your manual). When complete, the equipment should show 'no channels found'
  • Disconnect the equipment from the mains power supply and leave un-plugged for 5mins.
  • Re-connect the aerial and the mains power supply and then switch the equipment back on.
  • Now set your digital box or TV to rescan/retune all channels. This should find all channels available to you and then you're set to watch.

If you need any more information, have a look at your manual.

If you are still unable to access the lost channels there might be a problem with your aerial or digital box. You should contact your local aerial engineer who can come and have a look.

ID: 100035

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If you cannot find the answer to your question, try searching Freeview Help (at the top of the page) Alternatively, you may wish to contact us.