Search Results

DMOL, the company which manages technical changes to the Freeview platform, will be making necessary network enhancements affecting some homes in the following regions;

1st July 2008 - STV Central (Scottish), STV North (Grampian), Ulster, Tyne Tees and Border.

15th July 2008 - Lincolnshire, Humberside, Cambridgeshire, Bedfordshire and Northamptonshire.

23rd July 2008 - Gloucestershire, Herefordshire, Hampshire, Berkshire, Oxfordshire, Wiltshire, Devon and Cornwall.

29th July 2008 - Cheshire, Greater London, Lancashire and South Yorkshire.

5th August 2008 - Anglia, Meridian, Yorkshire, Wales, West Country and parts of Central and West.

The majority of homes will be totally unaffected but some early-manufactured digital boxes will stop working and viewers will need to replace their equipment to continue receiving the Freeview service.

Which products are affected?

This only affects people who bought some of the early models of digital boxes branded Daewoo, Labgear, Triax and Bush and is limited to the following models (click link to see image):

Set- top boxes

Daewoo DS608P
Labgear DTT100
Triax DVB 2000T
Portland DP100

Combined set-top box and video recorder
Daewoo SV900
Bush IDVCR01

The number of affected boxes represents around 1% of all Freeview equipment sold to date, although the number of people who've contacted Freeview and the manufacturers so far suggests the actual number could be much lower.

Why have these network enhancements taken place now?

In 2002 when Freeview launched there were around 30 TV channels. Since then, DMOL has made ongoing enhancements to the infrastructure to provide the data and information needed for Freeview's interactive services, digital radio stations and channels (now up to 48).

How do I replace my box?

Owners of Daewoo, Portland and Bush branded digital boxes should call the appropriate number below for further assistance:

Daewoo & Portland: 0870 100 2525
Bush: 0871 230 1777

ID: 104963