Helping Hand

Lost Channels

Q: Why have I lost some/all of my channels?

It happens sometimes, if you have a weak signal. Usually it just means you'll need to rescan your digital box or TV. Don't worry, it easy to do. And once you've done it, you should get all the Freeview channels available to you. If problems persist we suggest you get in touch with the following organisations who can give you details of one or more members who operate in your area and guarantee their work:

• Confederation of Aerial Industries (CAI)
• Registered Digital Installers (RDI)

A local installer will understand the circumstances and local geography in your area and suggest the best option available to you.

First you'll need to clear the memory of your digital receiver and rescan all channels. Just follow these simple steps:

1. Remove the aerial from the equipment and leave unplugged.
2. Go to the menu and select rescan or retune. It’ll take a few minutes, but when it’s done, it should say ‘'no channels found’.
3. Disconnect the equipment from the mains power supply and leave it un-plugged for 30secs.
4. Re-connect both the aerial and the mains power supply and switch the equipment back on.
5. Go to menu again and select rescan or retune. You should now have all the channels available to you.