Privacy

Privacy & Cookie Policy

1. Introduction

Your privacy is important to us. This Privacy & Cookie Policy explains what information we collect about you and what we do with it. Please take a few minutes to read it.

The Site is for visitors who wish to find out more about the business and products of DTV Services Ltd ("DTVS"), the company formed specifically for the purposes of promoting Freeview, by using the Site ("you"). Your access and use of the Site constitutes your explicit consent to the collection, use and transfer of your personal data, in the manner described in this Privacy & Cookie Policy ("the Policy"). If you disagree with the way we process data collected on the Site, we recommend that you do not use the Site. If you have any questions about this Privacy & Cookie Policy please email info@freeview.co.uk

2. What type of data do we collect about you?

Personal data relating to Internet users viewing the Site may be collected through the Site on each of the following occasions:

• data regarding navigation may be collected by our web servers or by cookies when you are browsing the Site; and
• data regarding your identity and email address and other matters may be collected when you submit information to us via the Site (if you choose to do so), for instance when you sign up to receive newsletters, enter competitions or otherwise contact us.

Upon collection the personal data will be stored for as long as is reasonably necessary to deal with any requests made by you or any information provided by you.

3. What is a cookie?

A cookie is a tiny element of data that is stored on your computer's hard drive by your web browser when you access a website. The Site may make use of the following types of cookie technology:

• "Session cookies", which contain a random ID number automatically allocated to your computer by the webserver for the duration of your visit. Session cookies are meant to make your use of the Site faster and easier. Session cookies will be deactivated within a reasonable period of inactivity on the Site and will be automatically removed from your computer when you close your browser.
• "Script generated cookies" which are automatically allocated to your computer when you register to access any restricted areas of the Site and on each subsequent visit. Such cookies only contain an identifier which will enable the Site to identify you as a registered user so that you do not have to identify yourself again while you move from one server to another during your visit. Such cookies will remain on your computer after your visit until you remove them and will be placed again at your next visit.

Third Party Cookies

We may use third-party advertising companies or affiliates to display advertisements on our website. These third-party advertising companies or affiliates may separately place or recognise a cookie file on your browser in the course of delivering advertisements to the Site. We cannot see the information collected or stored in third party cookies. We do not provide personal data about you to these third party advertisers or affiliates or to any other third party.

You do not have to agree to the use of cookies. For information on how to reject cookies, see the "Removing and disabling cookies" section below. However, in order to use any restricted access sections of the Site, we recommend that you do not block the recording of cookies on your computer.

4. Removing and disabling cookies

If you don't want us to place cookies on your computer at all, you can set your browser to disable or reject cookies. This will mean that no websites will be able to place cookies on your computer. You can do this by adjusting the preferences within your browser. This may mean, however, that you will not be able to enjoy full use of all parts of the Site.

If you want to remove previously-stored cookies, you can manually delete the cookies at any time. However, this will not prevent websites from placing further cookies on your computer.

To find out exactly how to disable/ remove, please go to www.allaboutcookies.org/manage-cookies/index.html

5. What we do with the information we collect about you

(i) Data collected by web servers and cookies

The web servers that serve the Site collect the IP address of users who visit the Site, their Site navigation information (page requested, time of request, browser type and server response) as well as the user name if the user has registered to any restricted areas of the Site.

This information is regularly aggregated and de-identified so that the number of visits to the Site and its pages, the average time spent on the Site and the pages viewed, etc., can be measured and analysed to improve the Site's content and functionality. This information will not be used to create individual visitors' profiles. We will not track the individual navigation of visitors, except in the very limited cases where a visitor faces navigation problems which require a technical intervention to correct the problem or to detect potential intrusions.

(i) Data submitted by you via the Site

You may want to submit personal information to us via the Site, for instance when you sign up to receive newsletters, enter competitions or otherwise contact us.

We will only use the personal information you provide to us in this way for the purposes made clear on the data collection pages and for dealing with your request or competition entry.

6. Transfer of the data collected via the site to third parties

Data collected by web servers and cookies are not transferred to any third parties

Data collected through the Site may be transferred to others from time to time in the following cases as needed to perform the data processing purposes described in this Policy:

1. at your request or subject to your prior agreement, to recipients specified by you;
2. to authorised third parties in compliance with our statutory or regulatory obligations;
3. to recipients who are operators acting on our behalf in their capacity as agent, authorised proxy, sub-contractor, service provider or in any other capacity, including suppliers in charge of hosting or maintaining the Site;
4. in case of a change of control or acquisition of the whole or part of the assets or business of DTV Services Limited, the data collected through the Site will be transferred to the acquiring entity.

7. Transferring your data outside Europe

Currently we do not transfer your data outside Europe.

8. Transferring your data outside Europe

Currently we do not transfer your data outside Europe.

9. Subject access rights

At law you have the following rights

• a subject access right which enables you to be told whether we hold any personal data about you and to obtain a copy of that information
• a right to get personal data relating to you rectified, completed, updated, blocked or erased when incomplete, unclear, obsolete or processed unlawfully;
• a right to object to the processing of data relating to you on legitimate grounds and a right to object free of charge to the use of data for solicitation purposes.

We will comply with such rights as provided under applicable law. If you wish to exercise your subject access right, please contact us in writing at DTV Services Limited, Broadcast Centre, BC3 B6 Media Village, White City, 201 Wood Lane, London W12 7TP with sufficient information to identify yourself and the information you require. We will respond to your request within 40 days. We reserve the right to charge £10 for complying with a subject access request.

10. Security

Except if provided to others in the circumstances set out in this Policy, the data supplied by you will be kept on the Site's secured servers and computer systems, protected from outside intrusions.

10. Links from the Site to other websites

The Site may contain links to sites operated by other entities. We do not control the privacy policies or the terms of use of the websites reached through the links from the Site. These may differ from the policy and terms of use of the Site. You will need to determine if they are acceptable to you. We accept no responsibility for the content or the privacy practices employed by such other websites.

10. Changes to this Privacy & Cookie policy

We reserve the right, at our sole discretion, to change, add to or delete any or all of this Privacy & Cookie Policy at any time without prior notice, and will post these changes on the Site. Your continued use of the Site after such changes have been posted will constitute your acceptance of those changes. You are therefore advised to visit the Privacy & Cookie Policy on a regular basis to consult the current version.