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I can't scroll back on the TV Guide

TV

If you can’t see catch-up TV programmes on Freeview Play when you scroll back in the TV Guide, there are three things that could be happening:

  1. There may be a problem with your internet connection.
  2. Catch-up programmes aren’t available on that channel.
  3. There is a problem with one of the players.

A problem with your internet connection?

Go to the Freeview Play apps page in your TV, then try to launch the player you want to use. If you can still access programmes directly from a player, your internet connection is working.

If there's still a problem, use a smartphone or tablet to test your internet connection. If you can’t connect using these, contact your broadband provider, or try again later.

Remember, you need a minimum broadband speed of 2Mbps to watch catch-up and on-demand services.

Catch-up programmes aren’t available?

Currently, catch-up programmes are available from BBC iPlayer, ITV Hub, All 4, My5, UKTV Play, Horror Bites, CBS Catchup Channels UK and STV (in Scotland), in many cases for up to 30 days.

More players will be added to Freeview over time – keep an eye out on our news and blog pages for more news on this. 

A problem with one of the players?

Here are links to some of the players' support pages if you need more help:

If you have any more problems, check your device's user manual, or get in touch with the manufacturer.

APP

The TV Guide is in the centre of the menu along the bottom of the Freeview app (called Guide). To open it, just tap it.

You can change between a view of what's on now and the full guide by tapping the triple bar icon in the top-left corner. You can also go straight into a single channel by tapping on that channel's icon.

If you're having issues with the TV Guide:

  • Make sure you're connected to the internet, with a broadband speed of at least 2Mbps.
  • Close the app fully and restart it.
  • Check for an updated version of the app on the Google Play Store for Android or the App Store for iOS to see if one is available.

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