In-home support visits for eligible viewers following Government-required changes to Freeview channels will be carried out in accordance with the latest advice from public health bodies and Government guidance around social distancing and movement.

Our partners at DMSL are unable to immediately offer an engineer visit if you have been given advice or have taken the decision to self-isolate due to a new, persistent cough and/high temperature or a loss or change to their sense of smell or taste.

If they are unable to visit because you or anyone in your household has been asked or have chosen to self-isolate, they will call you back once the isolation period is completed.