Complete our survey for your chance to win £100 of Amazon vouchers and help us make sure you enjoy the best possible experience on our website.

1. Why did you visit our website today? *

2. How easy was it for you to complete your task? *

3. How would you rate your overall satisfaction with our website? *

4. How can we improve our website? *

5. What TV service do you use most in your household? *

Please enter your email address if you would like to be entered into our prize draw:

Email address is invalid.

Important information for viewers in the Dumbarton area

Posted October 3, 2017 - Service Updates Archive

If you live in the Dumbarton area you may experience disruption to your Freeview reception in October due to essential engineering work at the Rosneath TV transmitter. This work is required by the UK Government and Ofcom, the media regulator, to free up airwaves for future mobile broadband services.

If you find your TV signal is affected, in most cases it should be possible retune to another transmitter to restore your main channels (see below). Reception should also return to normal once the changes have been completed.

We apologise to our viewers for any inconvenience caused by these required works, which will be completed as quickly as possible.

How do I retune to another transmitter?

If you live in Dumbarton and are experiencing reception problems you may be able to retune to the nearby Millburn Muir transmitter to restore your main channels. Retuning your Freeview TV or box is straightforward and should only take a few minutes. The exact process will differ slightly between makes and models.

Step 1  Press menu on your box or TV remote control.

Step 2  Now select set-up, installation, update or similar option. If you’re asked for a password the default code is usually 1234 or 0000.

Step 3 Now select the ‘first time installation’ option (sometimes called ‘factory reset’, ‘full retune’ or ‘default settings’). Press ‘OK’ if your equipment asks if it is OK to delete existing channels. This will clear your existing settings and find the new channel line-up. If prompted then save the channels that are found.

Depending on your TV equipment you may need to reset channel favourites and any scheduled recordings.

Further information and advice on retuning is available from the Freeview Advice Line on freephone 0808 1000 288. 

Manual retuning

Most TVs and set-top boxes also allow manual retuning to receive a signal from a specific transmitter. If a standard retune does not restore your channels, you can try manually retuning into the following UHF channels: 42, 45, 39. The process will different between makes and models. Advice on manual retuning is also available free from Freeview Advice Line on 0808 100 0288 and from the Digital UK website at

Share this on: