If you can’t see catch up TV programmes when you scroll back in the TV guide, there are three things that could be happening: There may be a problem with your internet connection* Catch up programmes aren’t available on that channel There is a problem with one of the players Try going to the Freeview Play apps page. Then try and launch the player you want to use. If your internet connection is working, you should still be able to access programmes from a player directly. If there is still a problem, use a smartphone or tablet to test your internet connection. If you can’t connect, contact your broadband provider or try again later. If the problem persists then you can contact the player providers below: BBC iPlayer Website Support The ITV Hub Website Support Contact All 4 Website Contact Demand 5 Support Contact *A minimum broadband speed of 2Mbps is required to watch catch up and on demand services – this will count towards any monthly broadband data allowance. Only selected channels provide 7-day catch up.