Complete our survey for your chance to win £100 of Amazon vouchers and help us make sure you enjoy the best possible experience on our website.

1. Why did you visit our website today? *

2. How easy was it for you to complete your task? *

3. How would you rate your overall satisfaction with our website? *

4. How can we improve our website? *

5. What TV service do you use most in your household? *

Please enter your email address if you would like to be entered into our prize draw:

Email address is invalid.

What happens when I can’t see programmes as I go backwards in the TV guide?

Posted September 22, 2015 - Freeview Play Troubleshooting

If you can’t see catch up TV programmes when you scroll back in the TV guide, there are three things that could be happening:

Try going to the Freeview Play apps page. Then try and launch the player you want to use. If your internet connection is working, you should still be able to access programmes from a player directly.

If there is still a problem, use a smartphone or tablet to test your internet connection. If you can’t connect, contact your broadband provider or try again later.  If the problem persists then you can contact the player providers below:

BBC iPlayer



The ITV Hub




All 4



Demand 5




*A minimum broadband speed of 2Mbps is required to watch catch up and on demand services – this will count towards any monthly broadband data allowance. Only selected channels provide 7-day catch up.

Share this on:

Contact Us

Still can't find what you're looking for? Call the Freeview advice line: 03456 505050

Call charges and opening times
Email us