What happens when I can’t see programmes as I go backwards in the TV guide?

Posted September 22, 2015 - Freeview Play Troubleshooting

If you can’t see catch up TV programmes when you scroll back in the TV guide, there are three things that could be happening:

Try going to the Freeview Play apps page. Then try and launch the player you want to use. If your internet connection is working, you should still be able to access programmes from a player directly.

If there is still a problem, use a smartphone or tablet to test your internet connection. If you can’t connect, contact your broadband provider or try again later.  If the problem persists then you can contact the player providers below:

BBC iPlayer

Website

Support

The ITV Hub

Website

Support

Contact

All 4

Website

Contact

Demand 5

Support 

Contact

 

*A minimum broadband speed of 2Mbps is required to watch catch up and on demand services – this will count towards any monthly broadband data allowance. Only selected channels provide 7-day catch up.

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