About Freeview

What does it cost to call the Freeview TV advice line?

Call charges

Because it’s an 0345 number, calls to our advice line will now normally come out of any inclusive minutes you have with your telephone service for both mobiles and landlines.

If you don’t have an inclusive minute plan, calls to 0345 6 numbers are charged in a similar way to 0845 6 numbers. From landlines this typically costs up to 12p per minute, and between 5p and 40p from mobiles depending on your provider.

Ofcom, the communications regulator, offers a guide to UK call charges.

If you’re unsure how much your call will cost, we recommend contacting your phone service provider.

Freeview Advice Line Opening hours

The Freeview advice line is available on 03456 505050 at the following times

Mon – Fri           9am – 6pm
Saturday            9am – 5pm
Sunday               Closed

Minicom

The Freeview advice line can be accessed using the minicom service on

0330 332 0975.

What is Freeview?

Launched in October 2002, the Freeview service provides over 60 free-to-air digital TV channels, up to 15 HD channels and 25 radio stations and interactive services through an aerial. Freeview is managed by DTV Services Ltd, a company owned and run by five shareholders – BBC, BSkyB, Channel 4, ITV and Arqiva.

Ofcom and the Government have granted licences for the 6 multiplexes (groups of channels) and the licence holders are responsible for deciding which channels are transmitted. The licences are held by the BBC, Arqiva, ITV, Channel 4 and SDN.

Write to Freeview at:

Freeview
DTV Services Ltd
27 Mortimer Street
London
W1T 3JF

Freeview is marketed by DTV Services Limited.

Registered number: 4435179, registered in England & Wales at the above address.

Related articles:

Do I need a TV licence to watch Freeview?
How do I get Freeview?

Do I need a TV licence to watch Freeview?

Yes. The annual television licence  is required for television reception by all viewers of broadcast television in the UK.  It must be purchased by anyone who has and uses the appropriate equipment to receive television signals independent of which TV service is used.

Freeview channels can be received at no charge at the point of delivery.

How do I use the Freeview logo?

If you wish to use the Freeview logo, you will need to register on the Freeview marketing site.  The site contains Freeview Brand Guidelines and assets to support the marketing of Freeview.

If you are a retailer, manufacturer, aerial installer or another Freeview stakeholder you will need to agree, sign and comply with the appropriate Freeview Trade Mark Licence (TML) prior to having access to this site.

Further details can be found at:

http://www.freeview.co.uk/marketing-assets

where you will find the trademark licence documents ready to download.

If you already have a log in go to:

marketing.freeview.co.uk

How do I complain about Freeview channel content?

Freeview does not produce any channels itself. Each channel decides what programmes to show and they always appreciate your feedback. Please find details for each channel below.

Yesterday & Dave
UKTV Viewer Liaison
UKTV PO Box 4307,
Manchester M61 0AH
Telephone 0845 734 4355

ITV1, ITV2, ITV3, ITV4
ITV Duty Office
Gas Street,
Birmingham B1 2JT
Telephone 0844 881 4150

Sky Three, Sky News & Sky Sports News
Correspondence Department Sky Services
4 Mackintosh Road, Livingstone,
West Lothian EH54 7BW
Telephone 08702 40 40 40

BBC Channels
BBC Complaints
PO Box 1922,
Darlington DL3 0UR
Telephone: 0370 010 0222

Channel 4/E4/More4/Film4/4Music
Channel 4 Enquiries
PO BOX 1058
Belfast BT1 9DU
Telephone: 0845 076 0191

Five/FIVER/Five USA
Customer Services
Channel 5 Television
10 Lower Thames Street
London EC3R 6EN
Telephone: 0845 705 0505

What is Freesat?

There are two providers of digital satellite television that use the name Freesat.  The first is a joint venture between the BBC & ITV and the second is from Sky.  The two are separate products and neither is in any way related to Freeview.

Freesat from BBC & ITV is a digital satellite TV service available for a one-off payment for equipment and installation.  For more information on BBC and ITV Freesat call: 0845 313 0054.

Freesat from Sky is a way to get free digital satellite television for a one-off payment.  For more information on Freesat from Sky call: 08442 410 595.

Related content:

Can I access any ‘pay’ channels with Freeview?