Who to contact for further support

TV

The Help section of our website covers everything you need to know, from what to do if you're having problems with reception or retuning, to advice about channels and coverage or Freeview Play.

We've broken it down into five helpful sections – Before you choose Freeview, Setting up Freeview, Find something to watch, Getting the most of my Freeview and Solve an issue – to make it as easy as possible for you to choose the category most suited to your needs.

Our top five FAQs:

Facebook and Twitter

You can also contact us for support and advice via Facebook Messenger or @FreeviewAdvice on Twitter.

Give us a call

If you can't find your answer on Help or through our Facebook and Twitter teams, you can call our dedicated advice line for more help.

Contact us on 03456 50 50 50 on Mondays to Fridays from 9am to 6pm, and Saturdays from 9am to 5pm (the helpline is closed on Sundays).

APP

The Help & Support section of the Freeview mobile app covers everything you need to know, from how to set reminders, favourite TV shows, and download shows to watch offline, to how much data the app uses.

You can find it in My Freeview section of the app. We've broken it down into helpful sections to make it as easy as possible for you to choose the category most suited to your needs.

Issues with a player?

If you're having problems with a particular player then it's best to contact its provider directly. Here are links to some of the players' support pages in case you need more help.

Facebook and Twitter

You can also contact us for support and advice via Facebook Messenger or @FreeviewAdvice on Twitter.

Give us a call

If you can't find your answer in Help & Support or through our Facebook and Twitter teams, you can call our dedicated advice line for more help.

Contact us on 03456 50 50 50 on Mondays to Fridays from 9am to 6pm and Saturdays from 9am to 5pm (the helpline is closed on Sundays).

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