Retuning Your Equipment

To get the most up to date service from Freeview it is important to retune from time to time. Check back here for significant events that require a retune such as a channel launch. Certain regions will also need to retune for technical reasons, from time to time.

If you still have issues with channels you may be able to get more help from Freeview advice line on 08456 50 50 50.

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TRANSCRIPT

VISION:

We find Ryan in his lounge with arms outstretched supporting two plates balancing on poles. He’s just about to set the plates spinning when…

Ryan stops in his tracks and puts the plates down on the table. He goes and sits on the sofa and picks up the Freeview remote control.

Overhead shot of Ryan pressing menu.

Shot of TV screen as Ryan navigates through the menu and selects Instillation.

Ryan enters password using the remote.

Ryan follows instructions

TV finishes retune and Ryan comes out of the menu. He goes to a new channel (4 music)

LS focus pull from Ryan on the sofa to a stack of plates, some of which are broken on the floor.

ON SCREEN MESSAGE APPEARS: ‘FREEVIEW RETUNE. A HECK OF A LOT MORE STRAIGHTFORWARD THAN SPINNING PLATES’

VO:

Brian:

RYAN! PUT THOSE DOWN AND TAKE YOUR FREEVIEW DIGITAL BOX FOR A SPIN!

NOW COME ON!

RETUNE ISN’T THAT DIFFICULT!

Now. If you’re looking more channels on your Freeview digital box, or maybe there have been changes to your local transmitter – the simplest thing to do is a RETUNE.

Some digital boxes automatically retune but for most you just need to do the following. PRESS MENU ON YOUR DIGITAL BOX’S REMOTE CONTROL.

Now you’ll need to select one of the following – All digital boxes vary slightly so the option will be either, ‘SET-UP’ or ‘INSTALLATION’

If you’re asked for a password, ah, AND YOU HAVE BEEN! The default code is 1234 or 0000.

Now select AUTOMATIC RETUNE my good man.

MARVELOUS! YOU SHOULD NOW BE ABLE TO FIND WHAT WAS ONCE NOT THERE FOR YOUR EYES TO BEHOLD!

AND THAT’S IT! NOW, THAT WASN’T TOO HARD WAS IT RYAN?

FREEVIEW RETUNE. A HECK OF A LOT MORE STRAIGHTFORWARD THAN SPINNING PLATES!

New channels are launched on Freeview from time to time along with other updates to the service. So it pays to retune your digital box or TV every couple of months to make sure you are up to date. Many digital boxes and TVs now prompt you to retune when a new service launches but if yours doesn’t it will have to be retuned manually. The process is straightforward but varies slightly between boxes from different manufacturers.

Step 1

Press menu on your box or TV remote control.

Step 2

Now select set-up, installation, update or similar option. If you’re asked for a password the default code is 1234 or 0000.

Step 3

Now select the ‘first time installation’ option (sometimes called ‘factory reset’, ‘full retune’ or ‘default settings’). Press ‘OK’ if your equipment asks if it is OK to delete existing channels. This will clear your existing settings and find the new channel line-up. If prompted then save the channels that are found.

You may find that channel favourites and scheduled recordings are also deleted so check and reset these.

If you are still encountering problems check the instructions for your product on the TVretune website: http://www.tvretune.co.uk/productmanuals

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