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What does it cost to call the Freeview TV advice line? When is it open?

Posted September 12, 2019 - About Freeview

Live in Tyne and Wear and County Durham Area?
Experiencing issues with your viewing today?
Changes are being made to the way channels are broadcast on Freeview in these areas. You may need to retune your TV. To find out if you are affected visit or watch our video guides for help on how to retune your TV.

If you’re experiencing issues with your viewing today watch our retuning videos to find out how to restore your missing channels

Because it’s an 0345 number, calls to our 03456 505050 advice line will now normally come out of any inclusive minutes you have with your telephone service for both mobiles and landlines.

If you don’t have an inclusive minute plan, calls to 0345 6 numbers are charged in a similar way to 01, 02 numbers. From landlines this typically costs up to 15p per minute, and between 3p to 58p from mobiles depending on your provider.

Ofcom, the communications regulator, offers a guide to UK call charges.

If you’re unsure how much your call will cost, we recommend contacting your phone service provider.

Freeview Advice Line opening hours

The Freeview advice line is available on 03456 505050 at the following times:

Monday 09:00 – 18:00
Tuesday 09:00 – 18:00
Wednesday 09:00 – 18:00
Thursday 09:00 – 18:00
Friday 09:00 – 18:00
Saturday 09:00 – 17:00
Sunday Closed

Get in touch

Get in touch with someone in our team.


The Freeview advice line can be accessed using the minicom service on:
0330 332 0975


Find us on social media

You can also contact us for support and advice via @FreeviewAdvice on Twitter or via our Facebook page.

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