On 13th October Arqiva successfully switched on the new 80 metre temporary mast close to the Bilsdale site. The new mast will bring back signal to thousands of homes across the region.
If you are in an affected area, you will now need to retune your TV. Find out how via our retune guides.
What if my expected channels do not come back when I retune?
If a retune does not restore your signal, Arqiva is rolling out a Help and Support Scheme for people in these so-called 'not-spot' areas where TV services are still affected. It is estimated that 23,000 homes fall into this category. Further details can be found via Arqiva’s Project Restore website at Bilsdalemast.co.uk. Arqiva's Project Restore aims to get as many homes viewing as soon as possible.
Specific groups of affected people are being prioritised at this stage. The specific groups being prioritised are those over 65, the clinically vulnerable and other vulnerable people with carers.
For these groups, a freephone line is available on 0800 121 4828. Engineers can then be scheduled to visit the homes of people in those affected areas and in those groups.
In addition, people living in the 'not-spot' areas where services are not restored by the switch on will receive a voucher. The voucher can be redeemed in store and online, and more details will follow soon and can be found on Arqiva’s Project Restore website at Bilsdalemast.co.uk
Why could I get TV before but cannot now?
Broadcast signals are reliant on line-of-sight between the transmitter and your aerial - this is why transmitters such as the one at Bilsdale need to be so tall, and why they are located where they are - to reach as many homes as possible.
The new temporary transmitter at Bilsdale will restore viewing to many households but it is around a quarter of the height of the fire-damaged mast. This means that despite it broadcasting a signal to almost all homes that the fire-damaged transmitter did beforehand, the signal might not be strong enough to be received through some existing aerials. This means that some households might not be able to receive a signal.
Some viewers who received a signal from a temporary relay may find that they have lost channels despite the new mast being switched on. This is because of reduction in power to the relays to avoid interference with the signal from the new mast. If this is the case for you, please retune your TV. Find out how to via our retune guides.
If a retune does not restore your signal, please visit Arqiva’s Project Restore website at Bilsdalemast.co.uk where you can log your details.
What channels should I get?
As well as turning on the temporary transmitter at Bilsdale, Eston Nab and Arncliffe Wood will be retained as relays to supplement coverage. The channels you get will depend on which transmitter is available to you.
Details of which multiplexes (groups of channels) will be broadcast from each transmitter are shown below. You can find which channels these multiplexes correspond to in our guide by filtering on which multiplex (Mux) you wish to view.
- Bilsdale Temporary mast now broadcasting BBCA, BBCB, D3&4, SDN, ARQA, ARQB, and COM7 multiplexes.
- Eston Nab now broadcasting BBCA, BBCB, D3&4, SDN, ARQA, ARQB, COM7, and Local TV multiplexes.
- Arncliffe Wood now broadcasting BBCA, BBCB, and D3&4 multiplexes.
- Sutton Bank won’t be turned back on as the temporary mast at Bilsdale covers the area it served.
- Guisborough and Romaldkirk relays are also restored
- All other Bilsdale relays will be unaffected by this work and remain on throughout.
Who do I speak to if I have enquiries about my TV licence?
All questions relating to the Licence Fee should be directed to Television Licensing. They can be contacted via their website: TVlicensing.co.uk/transmitter
Watching live and on-demand TV through the internet
You can continue to watch Freeview on-demand and BBC channels live on Freeview Play TVs, or one that has channel players such as BBC iPlayer, ITV Hub, All 4 or My5.
See more on these options in our article on How to watch Freeview online.
Technical information on the transmitters at Bilsdale Temporary Mast, Eston Nab, Arncliffe Wood and reconfigured relays
Aerial installers and those who wish to do manual retunes can find information on the frequencies used in our channel information for Bilsdale Temporary Mast, Eston Nab, Arncliffe Wood, and relays FAQ.