This morning Arqiva transferred services to a new temporary Bilsdale mast. The mast will improve signal to over 100,000 homes across North Yorkshire, County Durham, and the Tees Valley.  

If you have noticed a change to your service or are missing channels, you may need to retune your TV.  Find out how to via our retune guides.  

If after a retune, you are still missing channels, then please call Arqiva’s Project Restore Home Support team on freephone 0800 121 4828.   Alternatively, you can visit their website at

A small number of households may lose their Freeview services when the switch happens. These households will have received a letter from Arqiva’s Project Restore team explaining that they expect them to lose service, they can provide additional help which could include sending an engineer to repoint aerials.  If you have received a letter please contact Arqiva’s Project Restore freephone helpline on 0800 121 4828 as soon as possible or register your details online at

If you know a friend, relative or neighbour who may be elderly or vulnerable, and who has no TV signal, or is affected by the switch on, then please encourage them to contact Arqiva’s freephone line on 0800 121 4828 or visit their website and complete their helpline form.  

Who do I speak to if I have enquiries about my TV licence?

All questions relating to the Licence Fee should be directed to Television Licensing. They can be contacted via their website:

Watching live and on-demand TV through the internet

You can continue to watch Freeview on-demand and BBC channels live on Freeview Play TVs, or one that has channel players such as BBC iPlayer, ITV Hub, All 4 or My5.

Alternatively, you can watch Freeview via our mobile app which is available to download for free from your app store or on a web browser via our online TV guide.

See more on these options in our article on How to watch Freeview online.