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FAQs

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Set up favourite channels

You can set favourites on most Freeview TVs and boxes; how to do...

How often should I update my app?

We recommend you update the Freeview mobile app every time newer...

Can I favourite TV programmes?

You can't set individual TV programmes as favourites, but you can...

Why do I need to sign in to separate players for the TV and Mobile App?

It's easy to see what's on across the TV players. Once you've...

Who to contact for further support

Our Help website covers everything you need to know, from how to...

How do I make sure I have the latest version of the Freeview mobile app?

If you allow automatic updates on your device you should get a...

What transmitter do I receive a signal from?

To see which transmitter your aerial gets its signals from, put...

What is an induction loop?

Induction hearing loop systems reduce or cut out background noise...

Do I need to sign up to watch Freeview?

You don’t need to sign up for Freeview, as it's installed in most...

How do I watch a programme from another region?

You can't watch shows from another region on your TV because the...

A guide to connecting to the internet on my device

To get the Freeview mobile app you need a device on Android OS 4...

How do I set up on-demand players?

With Freeview Play you're already set up for on-demand shows from...

What channels can I watch on Freeview – live and on-demand

Freeview gives you around 70 TV channels to watch for free. With...

I have a software upgrade message on screen – what should I do?

Software upgrades add new features or fix bugs in the software...

Can I set Freeview to a different language?

You can change language settings on most Freeview TVs and boxes...

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