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FAQs

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Can I use my existing cables to set up Freeview?

If you want to use existing cables, check they're in good...

What is a transmitter and a relay?

TV transmitters send digital TV signals that are received by an...

Freeview mobile app troubleshooting guide

If you're having problems with the Freeview mobile app, follow...

Avoiding interference with my equipment

Issues with TV reception are often temporary problems or have a...

What should I do if I have a weak signal?

You might sometimes have issues with reception, like missing...

Who can I contact if I need an aerial installer?

We recommend you always use a qualified aerial installer, as they...

What is Freeview?

Giving you 95% of the nation’s most-watched TV for free, Freeview...

Can I set programme reminders on Freeview?

For TVs and boxes, you usually just click on the programme in...

My device is telling me it's found a new channel – what should I do?

Some boxes are programmed to let you know if they detect a new...

Can I get Freeview through a satellite dish?

No, Freeview is only available through an aerial, not a satellite...

What broadband speed do I need?

To watch programmes in standard definition (SD), you’ll need a...

What is audio description?

Some programmes are audio described for people with sight...

I've seen a message about changes to my channels

Sometimes channel names or numbers can change. Retuning helps you...

How do I reset my Freeview TV or set-top box?

Often resetting your equipment can fix problems. Switch off your...

Why are some programmes unavailable to stream?

Some programmes may not have rights to be streamed on mobile...

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