Support Categories

How do I access the TV Guide?

You can access the TV Guide through the TV Guide button on your...

How do I find programmes to watch live and on demand?

Freeview Play has on-demand TV built in. You can watch live TV...

How do I get new on-demand players and keep them up to date?

Freeview Play comes equipped with all the necessary players and...

Can I download or record programmes to watch offline?

Yes, just get a Freeview HD Recorder or Freeview Play Recorder...

How do I find and watch live and on-demand TV?

Freeview Play has on-demand TV built in. You can also watch live...

How to find and watch on-demand TV

If you have a Freeview Play TV or set-top box it means that you...

A guide to connecting to the internet on my device

To get the Freeview mobile app you need a device on Android OS 4...

What equipment do I need?

To enjoy Freeview you'll need a Freeview TV, box or recorder, an...

Why can't I receive certain channels?

The number of Freeview channels you'll get depends on the...

How often should I update my app?

We recommend you update the Freeview mobile app every time newer...

How do I set my region/location?

Go to My Freeview in the Freeview mobile app and tap Region. Then...

What is a transmitter and a relay?

TV transmitters send digital TV signals that are received by an...

Reception, picture and channels troubleshooting guide

If you're having problems with reception, picture or channels...

I have an issue with the TV Guide

The TV Guide is in the centre of the menu along the bottom of the...

I can't watch live programmes