FAQs

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How do I set up to only use wi-fi?

If you want to use only wi-fi for watching programmes on the app...

A guide to connecting my aerial and internet on my TV

Most Freeview devices come with set-up instructions, but we’ve...

Does Freeview offer parental control or PIN protection?

You can block adult content and hide adult channels by changing...

How much does Freeview cost?

At Freeview, we believe everyone has the right to watch great TV...

How often should I retune my TV?

It’s a good idea to retune your TV or box two to three times a...

How much data does Freeview use?

How much internet data or mobile data you use when watching...

Discover Freeview Play

New to Freeview? Here's how you can access all our on-demand...

How to retune your Samsung TV

It’s a good idea to retune your TV or box two to three times a...

How do I access the TV Guide?

You can access the TV Guide through the TV Guide button on your...

A guide to connecting my Freeview Play device to the internet

Most Freeview devices come with set-up instructions on how to...

How do I find programmes to watch live and on demand?

Freeview Play has on-demand TV built in. You can watch live TV...

My channels have changed number – how do I find them?

Retuning your TV or box will help you stay up to date with any...

How do I get new on-demand players and keep them up to date?

Freeview Play comes equipped with all the necessary players and...

What is Freeview Play?

Freeview Play gives you over 70 TV channels, HD channels and your...

How to do an automatic retune

When something has changed or been updated, most Freeview devices...