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FAQs

109 Results for

How can I check if engineering work is affecting my TV services?

Essential work is sometimes carried out by the Transmitter...

What should I do when experiencing an issue with an individual player?

First check your internet's working. Then see if your device can...

I've seen a message about retuning

Many Freeview devices get you to retune when something's been...

A guide to connecting my Freeview Play device to the internet

Most Freeview devices come with set-up instructions on how to...

Retune videos

Find out how to retune your device from our helpful retuning...

Reception, picture and channels troubleshooting guide

If you're having problems with reception, picture or channels...

Service updates and changes to channels

Check for channel changes and launches via information on channel...

Discover Freeview Play

New to Freeview? Here's how you can access all our on-demand...

How to retune your Samsung TV

It’s a good idea to retune your TV or box two to three times a...

Accessible TV Guide - compatible devices

From subtitles and audio description, to talking devices and...

How to get BBC Sounds on Freeview

BBC Sounds is a streaming media and audio download service from...

Viewing IP channels on Freeview

The Freeview mobile app works on phones and tablets running...

I can't find the Freeview mobile app

Get the Freeview mobile app from the Google Play Store for...

How to watch Freeview online

In addition to viewing your favourite programmes through live TV...

How do I reset my Freeview TV or set-top box?

Often resetting your equipment can fix problems. Switch off your...

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