Live in Tyne and Wear or County Durham? Experiencing issues with your viewing? See our FAQs on how to retune on your set-top box or TV.

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How can we help?

How do I record programmes on Freeview?

Want to record or download your favourite TV shows? The easiest...

Can I get subtitles, and if so, how?

Most programmes are subtitled to help hard-of-hearing viewers and...

How do I get a talking TV Guide/EPG?

Many digital TV devices come with talking features to help...

How do I get new on-demand players and keep them up to date?

Freeview Play comes equipped with all the necessary players and...

How do I retune my TV?

To get the most up-to-date service from Freeview it's important...

Can I get Freeview if I have a communal aerial?

Ask your neighbours if they get Freeview and what the reception's...

Can I get Freeview through a satellite dish?

No, Freeview is only available through an aerial, not a satellite...

How often should I update my app?

We recommend you update the Freeview mobile app every time newer...

Watch how to retune your LG Freeview TV

How to retune your LG Freeview TV

Watch how to retune your Freeview TV

Watch how to retune your Freeview TV

How can I increase the number of channels I receive?

With Freeview you'll usually get more than 70 standard and 15 HD...

How much does Freeview cost?

At Freeview, we believe everyone has the right to watch great TV...

How do I restart my Freeview Play device?

Resetting your equipment can often fix problems. Switch off your...

How do I make sure I have the latest version of the app?

If you allow automatic updates on your device you should get a...

Watch how to retune your Humax Freeview Recorder

Watch how to retune your Humax Freeview Recorder