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Freeview mobile app troubleshooting guide

If you're having problems with the Freeview mobile app, follow...

Reception, picture and channels troubleshooting guide

If you're having problems with reception, picture or channels...

How do I access the TV Guide?

You can access the TV Guide through the TV Guide button on your...

I have an issue with the TV Guide

The TV Guide is in the centre of the menu along the bottom of the...

Missing TV Guide information

The TV Guide is in the centre of the menu along the bottom of the...

I can't scroll back on the TV Guide

If you can’t see catch up TV programmes when you scroll back, it...

A guide to connecting to the internet on my device

To get the Freeview mobile app you need a device on Android OS 4...

Quick start guide to Freeview

Most Freeview devices come with set-up instructions, but we’ve...

A guide to connecting my aerial and internet on my TV

Most Freeview devices come with set-up instructions, but we’ve...

A guide to connecting my Freeview Play device to the internet

Most Freeview devices come with set-up instructions on how to...

I can't watch live programmes

If you're having problems with reception, picture or channels...

How to improve my aerial set-up

Check our aerial troubleshooting guide to see how to check your...

I can't watch live programmes on all channels

Check our reception, picture and channels troubleshooting guide...

Can I set programme reminders on Freeview?

For TVs and boxes, you usually just click on the programme in...

My channels have changed number – how do I find them?

Retuning your TV or box will help you stay up to date with any...