Live in Tyne and Wear or County Durham? Experiencing issues with your viewing? See our FAQs on how to retune on your set-top box or TV.

Dismiss Retune Videos

How can we help?

What is Freeview Play?

Freeview Play gives you over 70 TV channels, 15 HD channels and...

What is Freeview?

Giving you 95% of the nation’s most-watched TV for free, Freeview...

What type of TV do I need to watch Freeview?

You can buy Freeview TVs from many retailers including Currys,...

What channels and on-demand players can I watch on Freeview?

Freeview gives you around 70 TV channels to watch for free. With...

My device doesn't have Freeview Play

Freeview Play needs pre-installed equipment. You can add it to...

How do I restart my Freeview Play device?

Resetting your equipment can often fix problems. Switch off your...

What is audio description?

Some programmes are audio described for people with sight...

A guide to connecting my Freeview Play device to the internet

Most Freeview devices come with set-up instructions on how to...

What HD channels can I watch on Freeview?

Freeview HD equipment lets you watch up to 15 HD channels, such...

What device do I need to watch Freeview on the go?

The Freeview mobile app works on phones and tablets running...

What equipment do I need?

To enjoy Freeview you'll need a Freeview TV, box or recorder, an...

What is a transmitter and a relay?

TV transmitters send digital TV signals that are received by an...

What operating system do I need?