Check for changes scheduled in your area
Changes to your TV signal
If you need help with retuning, or retuning doesn’t restore your channels, see our Help section or call the Freeview Advice Line free on 0808 100 0288. You can also find helpful FAQs at the bottom of this page.
You may be eligible for free in-home support, including aerial work if needed. Please note, if you choose to independently arrange for an aerial engineer to carry out work, we are not obliged to refund any costs you incur.
Where are the changes taking place?
The changes to Freeview TV signals began in Scotland in July 2017 and will continue across different areas of the UK until 2020.
How will I know when the changes are taking place?
On-screen messages will let you know when changes to Freeview signals are taking place in your area. You can also use our retune checker above.
Some equipment will retune automatically – but if you find you are missing channels on or after this date, you’ll need to retune your Freeview TV or set-top box* to get them back.
If you’re still missing services after completing a full retune, see the FAQs section below.
*Other terrestrial-based TV services that use Freeview channels such as YouView, BT TV, TalkTalk, EE and NOW TV will also be affected.
If you don’t know where you get your TV signal from, you can check your nearest transmitter by using the Freeview Checker.
Coronavirus (COVID-19): some changes to in-home support for viewers
In accordance with advice from Public Health England (PHE), and in the interest of preventing the spread of coronavirus (COVID-19), Home Support visits are currently only being provided to households who have no access to any TV news on at least one of the main Public Service Broadcast (PSB) channels* and the household views the restoration of those services as essential.
Visits will be conducted following the advice given by PHE on social distancing.
Any other Home Support appointments have been temporarily postponed until government guidance on movement changes.
If you have been referred for in-home support by the Freeview Advice Line and it is not possible to arrange a visit because you or anyone in your household has been asked or have chosen to self-isolate, the Home Support team will call you back once the isolation period is completed.
* Standard definition BBC Channels, ITV, STV (Scotland), UTV (Northern Ireland), Channel 4, S4C (Wales) and Channel 5. Viewers in the North West of England missing BBC services at their normal numbers after retuning should be able to find these lower down the TV guide from channel number 751 onwards.
Do I need to retune?
On-screen messages will let you know when changes are happening in your area. If you find you are missing channels on or after this date, you should retune to get them back.
If you’re still missing services after completing a retune and need help, contact the Freeview Advice Line on Facebook Messenger, Twitter or Freephone 0808 100 0288. Some equipment will retune automatically.
You can also check if you need to retune by using our retune checker above.
How do I retune my TV?
Retuning your Freeview TV or box is straightforward and should only take a few minutes. The exact process will differ slightly between makes and models.
- Press menu on your box or TV remote control.
- Now select set-up, installation, update or similar option. If you’re asked for a password the default code is usually 1234 or 0000.
- Now select the first time installation option (sometimes called factory reset, full retune or default settings). Press OK if your equipment asks if it is OK to delete existing channels. This will clear your existing settings and find the new channel line-up. If prompted then save the channels that are found.
Depending on your TV equipment you may need to reset channel favourites and any scheduled recordings.
I've retuned but I'm still missing some channels. What do I do?
Carrying out a full retune on your Freeview TV or box should restore your channels.
However, in some cases you may need a new aerial to continue watching all available services.
For more information or help with this call the Freeview Advice Line on Freephone 0808 100 0288. You may be eligible for free in-home support, including aerial work if needed.
I retuned after changes at Winter Hill on 20 Feb 2020. I'm still missing my BBC channels - what should I do?
Some BBC channels moved to new airwaves at the Winter Hill transmitter on 20 February 2020. If you receive your TV signal from here and are missing your main BBC services, retuning your Freeview TV or box should restore them in most cases.
If you can’t watch these channels on their normal numbers (e.g. 1 for BBC One, 2 for BBC Two) after completing a full retune, you may need a new aerial. For more information or help with this call the Freeview Advice Line on freephone 0808 100 0288.
You may be eligible for free in-home support, including aerial work if this is required. Temporarily, you may be able to find your BBC channels lower down in the TV guide from channel number 751 onwards.
I’ve retuned but am now receiving a different regional/national news service. Why is this?
In some areas, signals from neighbouring TV transmitters can overlap, providing you with a choice of regional or national services (for example, English and Welsh services). This is completely normal.
Where this is the case, carrying out a standard automatic retune may result in your TV or box prioritising a different regional BBC or ITV service to the one you prefer at the top of your TV guide (the other region may also be listed in the 800s).
Where more than one regional service is available, many newer TVs allow you to select your preferred region after retuning. Alternatively, carrying out a manual retune will allow you to select the best transmitter for you.
The Freeview Advice Line has referred me for a visit from an installer. Who is providing this service?
Digital Mobile Spectrum Limited (DMSL) is working with us to provide help for viewers and operates the Home Support Team.
Installers will carry an identity card with a photograph that you should ask to see and you will be given the name of the installer in advance of the visit.
Never agree to have work carried out by an installer if you have not arranged the appointment.
The retune checker says there are no changes in my area but I’m seeing on-screen messages. Do I need to retune?
The Freeview retune checker shows upcoming changes to TV signals at the transmitter designed to serve your address.
If no planned changes are noted for your postcode but you are still seeing on-screen messages, you may be receiving your TV from a different transmitter outside of your area where signals can overlap.
Retune on or after the date shown on your TV if you find you are missing channels.
My building has a shared aerial – how will this affect me?
Retuning your Freeview TV or box should restore your channels in most cases.
However, if you have completed a successful retune and still can’t receive these, we recommend that you contact your landlord or property manager/factor about adjusting the building’s aerial system.
I’m a landlord/property manager/factor – how can I prepare for this?
Landlords and property managers responsible for buildings with a communal aerial system are advised to contact their maintenance team or aerial installer to ensure equipment is set up to receive and distribute Freeview channels on the correct frequencies.
Information on the frequencies used by transmitters for installers is available via our Help section. Simply enter your postcode and scroll down to the detailed view at the bottom of the results page.
I live in Northern Ireland - will changes to Freeview affect my Saorview channels?
Required changes to Freeview channels will take place in Belfast and the surrounding area on 4 March 2020. You may need to retune your TV or box to continue receiving channels when these take place. This follows the completion of earlier required engineering in Northern Ireland on 4 September last year.
Some Freeview viewers in Northern Ireland also receive additional TV channels from Saorview in the Republic of Ireland. These services also began moving to new airwaves on 4 September as part of the Republic’s own programme to prepare for future mobile broadband services.
If you watch Saorview channels you may need to retune your TV equipment to continue watching these services.
If you receive both Freeview and Saorview channels on the same TV, the Saorview channels will generally be listed in the 800 range of your TV guide.
General information on retuning Freeview equipment is also available in the above FAQs. If you need further advice, or find you are still missing either Freeview or Saorview channels after retuning, call the Freeview Advice Line on 0808 100 0288.
What about other TV services?
Viewers with other TV services that offer Freeview channels, such as YouView, BT TV, TalkTalk, EE and NOW TV will also need to retune if they receive their signal from a transmitter where signals are changing.
Satellite and cable TV services are not affected.
Can I retune or adjust my aerial before the changes happen?
You will need to wait until work is completed at your local transmitter before retuning your TV or set-top box. Problems with reception following these changes can occur but are rare and are most likely to affect households with older rooftop aerials.
If you find you are still missing channels after you have completed a full retune, contact the Freeview Advice Line for further information.
Should you choose to arrange independently for an aerial engineer to carry out work, we are not obliged to refund any costs you incur.
How long is support available for after a change at my transmitter?
If you need advice on retuning your TV equipment following a change at your local transmitter, you can call the Freeview Advice Line on 0800 100 0288 at any time after this.
Where viewers are eligible, in-home support is available for up to three months after a retune date. If you call us after three months we may not be able to offer an in-home appointment.
Full details of the support for viewers during these TV changes is available in a published Code of Service.
Who is responsible for making these changes to Freeview signals?
Ofcom announced in 2014 that some TV airwaves used by Freeview would be reallocated to mobile broadband. These changes are being implemented region by region and are due to complete in the summer of 2020.
A similar process is being carried out across Europe to meet a predicted increase in demand for these new services.
Freeview is currently working with Digital UK, broadcasters and At800 to provide information and support for viewers in areas where changes are occurring.