Tel: 0808 100 0288
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Opening hours:

Monday 09:00 - 18:00
Tuesday 09:00 - 18:00
Wednesday 09:00 - 20:00
Thursday 09:00 - 20:00
Friday 09:00 - 18:00
Saturday 09:00 - 17:00
Sunday CLOSED
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Important changes to Freeview

Required changes to some TV airwaves used by Freeview have now been completed.

If you need advice on retuning your Freeview TV or box, check out our step-by-step guides for the quickest way to do this. For more information, see below.

Check for changes scheduled in your area

Changes to your TV signal

If you need help with retuning, or retuning doesn’t restore your channels, see our Help section or call the Freeview Advice Line free on 0808 100 0288.

Please make sure you are in front of your TV and can access your remote control when you call.

You can also find helpful FAQs at the bottom of this page and watch our retune videos for TVs from popular brands.

You may be eligible for free in-home support, including aerial work if needed. Please note, if you choose to independently arrange for an aerial engineer to carry out work, we are not obliged to refund any costs you incur.

Welsh translation

Cymraeg

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Where are the changes taking place?

Required changes to Freeview TV signals across the UK have now been completed. Follow the link below to see the latest general service updates.

Latest service updates

 

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FAQs

Coronavirus (COVID-19): In-home support for viewers

In-home support visits for eligible viewers will be carried out in accordance with the latest advice from public health bodies and Government guidance around social distancing and movement.

Our partners at DMSL are unable to immediately offer an engineer visit if you have been given advice or have taken the decision to self-isolate due to a new, persistent cough and/high temperature or a loss or change to their sense of smell or taste. If they are unable to visit because you or anyone in your household has been asked or have chosen to self-isolate, they will call you back once the isolation period is completed.

How do I retune my TV?

Retuning your Freeview TV or box is straightforward and should only take a few minutes. The exact process will differ slightly between makes and models.

  1. Press menu on your box or TV remote control.
  2. Now select set-up, installation, update or similar option. If you’re asked for a password the default code is usually 1234 or 0000.
  3. Now select the first time installation option (sometimes called factory reset, full retune or default settings). Press OK if your equipment asks if it is OK to delete existing channels. This will clear your existing settings and find the new channel line-up. If prompted then save the channels that are found.

Depending on your TV equipment you may need to reset channel favourites and any scheduled recordings.

Watch our handy videos which explain how to retune some popular makes of TV in our Help section.

Watch retuning videos

Further information on retuning is also available from the Freeview Advice Line. You can contact us on Facebook Messenger@FreeviewAdvice on Twitter or on Freephone 0808 100 0288.

Please make sure you are in front of your TV and can access your remote control when you call.

 

I've retuned but I'm still missing some channels. What do I do?

Carrying out a full retune on your Freeview TV or box should restore your channels.

Watch our handy videos which explain how to retune some popular makes of TV in our Help section.

Watch retuning videos

However, in some cases you may need a new aerial to continue watching all available services.

For more information or help with this call the Freeview Advice Line on Freephone 0808 100 0288. You may be eligible for free in-home support, including aerial work if needed.

Please make sure you are in front of your TV and can access your remote control when you call.

I’ve retuned but am now receiving a different regional/national news service. Why is this?

In some areas, signals from neighbouring TV transmitters can overlap, providing you with a choice of regional or national services (for example, English and Welsh services). This is completely normal.

Where this is the case, carrying out a standard automatic retune may result in your TV or box prioritising a different regional BBC or ITV service to the one you prefer at the top of your TV guide (the other region may also be listed in the 800s).

Where more than one regional service is available, many newer TVs allow you to select your preferred region after retuning. Alternatively, carrying out a manual retune will allow you to select the best transmitter for you.

Watch our handy videos which explain how to retune some popular makes of TV in our Help section.

Watch retuning videos

See our guide to manual retuning. If you need further advice, you can contact the Freeview Advice Line via Facebook Messenger@FreeviewAdvice on Twitter or on Freephone 0808 100 0288.

The Freeview Advice Line has referred me for a visit from an installer. Who is providing this service?

Digital Mobile Spectrum Limited (DMSL) is working with us to provide help for viewers and operates the Home Support Team.

Installers will carry an identity card with a photograph that you should ask to see and you will be given the name of the installer in advance of the visit.

Never agree to have work carried out by an installer if you have not arranged the appointment.

My building has a shared aerial – how will this affect me?

Retuning your Freeview TV or box should restore your channels in most cases.

However, if you have completed a successful retune and still can’t receive these, we recommend that you contact your landlord or property manager/factor about adjusting the building’s aerial system.

I’m a landlord/property manager/factor – how can I prepare for this?

Landlords and property managers responsible for buildings with a communal aerial system are advised to contact their maintenance team or aerial installer to ensure equipment is set up to receive and distribute Freeview channels on the correct frequencies.

Detailed information on the frequencies used by transmitters for installers is available from the coverage checker in our platform management section.

The latest information on changes in each TV region can also be downloaded from our clearance page.

How long is support available for after a change at my transmitter?

If you need advice on retuning your TV equipment following a change at your local transmitter, you can call the Freeview Advice Line on 0808 100 0288 at any time after this.

Where viewers are eligible, in-home support is available for up to three months after a retune date. If you call us after three months we may not be able to offer an in-home appointment.

Full details of the support for viewers during these TV changes is available in a published Code of Service.

Who is responsible for making these changes to Freeview signals?

Ofcom announced in 2014 that some TV airwaves used by Freeview would be reallocated to mobile broadband. These changes have been implemented region by region and completed in summer 2020.

A similar process is being carried out across Europe to meet a predicted increase in demand for these new services.

Freeview has worked with Digital UK, broadcasters and Digital Mobile Spectrum Limited to provide information and support for viewers.