When you first buy your Freeview Play TV or recorder it may not have the Freeview Play software available at the outset. During the set up process you’ll be asked to update the latest software, make sure you choose this option to get Freeview Play.
From time to time, software updates are made available for your TV or recorder. Manufacturers carry out these upgrades to ensure that you get the latest features and bug fixes. Sometimes this might include updates to the Freeview Play services. This is why it’s important to follow the upgrade through to the end without turning off your product. Just follow the onscreen instructions and wait a few minutes while the TV restarts.