Freeview Play provides you with integrated access to programs on your TV through live channels and on-demand. The following three sections govern your use of Freeview Play features on devices.
Please read the Terms of Use, our Privacy Notice and our Cookie Statement to understand how these govern your use of Freeview Play features on devices.
Freeview Play Terms of Use
Last updated: 26 October 2020
Please read these licence terms carefully.
By using Freeview Play (described below), you are confirming you agree to these terms and conditions of use (“Terms and Conditions”) and have read and understood our Privacy Notice, which is available to view at https://www.freeview.co.uk/privacy-notice.
Contents
- Who we are and what is Freeview Play
- What will you need
- Your privacy
- We are not responsible for the content you link to
- Other terms also apply
- Support and how to tell us about problems
- Changes to the Terms and Conditions
- Updates to Freeview Play
- How you may use Freeview Play
- Licence restrictions
- Acceptable user restrictions
- Our intellectual property rights
- Our responsibility for loss or damage suffered by you
- Limitations to Freeview Play and the Content Services
- We may end your rights to use Freeview Play if you break these Terms and Conditions
- We may transfer these terms to someone else
- You need our consent to transfer your rights to someone else
- No rights for third parties
- If a court finds part of these terms illegal the rest will continue in force
- Even if we delay in enforcing these Terms and Conditions we can still enforce them later
- Which laws apply to these Terms and Conditions and where you may bring legal proceedings
Who we are and what is Freeview Play
We are Digital UK Trading Limited, a company registered in England and Wales (“we” and/or “us”) with our office registered at 2nd Floor, 27 Mortimer Street, London, W1T 3JF.
These Terms and Conditions of Use set out the legal terms that apply to your use of or access to Freeview Play, which is available on your TV. Freeview Play is a platform which includes the Explore Freeview Play application and provides you with integrated access to programs on your TV through live channels and on-demand through third party TV players operated by our Freeview Play partners. Through Freeview Play, we are able to provide you with the UK's favourite shows live and on demand in one place.
Freeview Play will only be accessible if you accept these Terms and Conditions of Use, which contain important information about your rights and any restrictions that apply in connection with your use of Freeview Play, so please review these Terms and Conditions carefully.
What will you need
Freeview Play requires a broadband internet connection to operate on your TV. You will be responsible for any costs charged by your internet service provider in relation to the provision of internet coverage necessary to use Freeview Play. If your TV is not connected to the internet, it will operate as a Freeview HD device without connected services.
To use Freeview Play, you will need a minimum broadband speed of 2Mbps. You may also be instructed to issue updates and/or upgrades to your TV from time to time for Freeview Play to function.
You are required to have a TV licence to access the programming content available through Freeview Play ("Content Services") and may need to register an account with our Freeview Play partners to watch on-demand Content Services on their third party TV players (see Section 4 below for further information).
Your privacy
We only use any personal data we collect through your use of Freeview Play in the ways set out in our Privacy Notice, which is available to view at https://www.freeview.co.uk/privacy-notice.
We are not responsible for the content you link to
Freeview Play is a platform that aggregates Content Services, enabling users to view live programming and deep-link to third party content which is not provided by us and is instead provided by our content partners. As a result, we are not responsible for any Content Services that Freeview Play aggregates or links to, nor have we approved the linked content or third-party privacy policies (if any).
You will need to make your own independent judgement about whether to use any such third-party players, apps or platforms, including whether to buy any products or services offered by them.
Other terms also apply
These Terms and Conditions only govern your use of Freeview Play and do not govern the ways in which you can use other connected services on your TV. Where your use of the TV is subject to separate terms and conditions, these terms will be notified to you separately.
These Terms and Conditions do not govern your relationship with our content partners either (such as BBC, ITV and Channel 4). The ways in which you can use the materials owned and provided by third-party content providers, including the Content Services, is subject to the terms and conditions set out by the content provider within their respective TV players. Please note that channels may vary by location and any Content Service(s) broadcast or made available in or from the United Kingdom will only be available in other territories to the extent permitted by law.
Some providers of Content Services use digital rights management security features and/or other content-protection measures. These features and measures enable content providers to protect their content when they make it available to users. It is not permitted to remove or circumvent or try to remove or circumvent these features or measures. For further information, see the terms and conditions of the relevant content provider.
Support and how to tell us about problems
If you want to learn more about Freeview Play or have any problems using the platform, please take a look at our support resources in the Help section of our website at https://www.freeview.co.uk/help.
If you have any complaints regarding Freeview Play , or wish to contact us for any other reason please email our customer service team at [email protected] or call us on 03456 505050.
Changes to the Terms and Conditions
We may change these Terms and Conditions from time to time, for example to reflect any changes to Freeview Play and/or any other changes that are necessary to meet legal or regulatory requirements. Any revised terms will be applicable from the date they are published. Where we make material changes to these Terms and Conditions we will provide you with prior notice as appropriate under the circumstances.
Updates to Freeview Play
From time to time, we may automatically update Freeview Play to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively, we may ask you to update Freeview Play. If you choose not to install such updates, or if you opt out of automatic updates, you may not be able to continue using Freeview Play.
Freeview Play will work with the current version of your TV operating system (as may be updated from time to time), and Freeview Play will match the main characteristics, interoperability and functionality set out in the product description of Freeview Play that was provided by the manufacturer when you purchased your TV. More information on operating system requirements can be provided by the manufacturer of your TV.
How you may use Freeview Play
Freeview Play is made available free of charge. In return for agreeing to comply with these Terms and Conditions you may access and use Freeview Play on your TV for private, non-commercial use.
Licence restrictions
You accept full responsibility for any use of Freeview Play on your TV by you, anyone else in your household or anyone else using your device. You agree that you will:
- not use Freeview Play or any Content Services for public or commercial use, for example, by charging others for accessing the platform;
- not rent, lease, sub-license, loan, provide, or otherwise make available, Freeview Play or any Content Services in any form, in whole or in part to any person;
- not modify, copy, reproduce, rebroadcast, or retransmit in any way any of the Content Services that are accessed through Freeview Play (except as permitted by law);
- not to extract any data or metadata from Freeview Play, nor create any index or database incorporating data or metadata from Freeview Play;
- not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of Freeview Play or any Content Service, nor attempt to do any such things, except to the extent permitted by law (a "Permitted Objective"), and provided that the information obtained by you during such activities:
(a) is not disclosed or communicated without our prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective;
(b) is not used to create any software that is substantially similar in its expression to Freeview Play;
(c) is kept secure; and
(d) is used only for the Permitted Objective; or - access or use the Freeview Play or any content that accessed through Freeview Play for any unlawful purpose.
Acceptable user restrictions
You must:
- not use Freeview Play or any Content Services in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms and Conditions, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into Freeview Play, any Content Service or any operating system;
- not infringe our intellectual property rights or those of any third party, including the owners of the Content Services, in relation to your use of Freeview Play (to the extent that such use is not licensed by these Terms and Conditions);
- not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of Freeview Play;
- not use Freeview Play or any Content Services in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
- not collect or harvest any information or data from any service or our systems or attempt to decipher any transmissions to or from the servers running Freeview Play.
Our intellectual property rights
All intellectual property rights in Freeview Play and any content that is accessed through Freeview Play throughout the world belong to us (or our licensors) and the rights in Freeview Play and any content that is accessed through Freeview Play are licensed (not sold) to you and limited to usage only. You have no intellectual property rights in, or to, Freeview Play or any content that is accessed through Freeview Play other than the right to use it in accordance with these Terms and Conditions and any relevant third party terms.
Nothing in these Terms and Conditions shall be construed as conferring by implication any licence or right to use any trade mark, patent, design right or copyright of ours or any or our third party partners, including ‘Freeview’ and/or ‘Freeview Play’ or any of the marks used in connection with the Content Services.
Our responsibility for loss or damage suffered by you
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation. We also do not limit our liability to you under consumer protection laws, including your right to receive digital content which is: (i) as described and in accordance with the information that was provided to you at the point of sale;(ii) of satisfactory quality; and (iii) fit for any particular purpose made known at the point of sale.
When we are liable for damage to your property. We will not be liable for damage to your device or digital content that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
We are not liable for business losses. Freeview Play and any content that is accessed through Freeview Play is for domestic and private use. If you use Freeview Play or any such content for any commercial, business or resale purpose we will have no liability in connection with use of, or inability to use Freeview Play or use or reliance on any content accessed through Freeview Play. We will not be liable to you for any loss of profit, sales or revenue, loss of business, business interruption, loss of business opportunity, goodwill or reputation, loss or anticipated savings or any indirect of consequential losses in connection with any commercial use of Freeview Play.
Limitations to Freeview Play and the Content Services
Some Content Services may not be suitable and/or available for everyone. This might include programmes that are not appropriate for children, or services for which payments are required. Users are responsible for setting up and maintaining parental controls provided by the device manufacturer or any other controls that are available.
Freeview Play is provided on an 'as is' basis and any warranty, condition, or other term is excluded to the extent permitted in law.
Other than in accordance with consumer protection laws as set out in Section 13, no representation is made about the availability of Freeview Play or any content that is accessed through Freeview Play. Occasionally, Freeview Play may be interrupted, or your use suspended or restricted where reasonably necessary for technical, operational, security, legal or regulatory reasons. If this happens, the relevant service will be restored as soon as reasonably practicable, and subject to liability that cannot be limited under Section 13, no liability is accepted for any harm suffered as a result of such interruption, suspension or restriction.
We are not responsible for events outside our control. We will use reasonable endeavours to ensure Freeview Play is available to you at all times. However, we do not provide any guarantees about its availability or that we will quickly resolve any technical problems that arise from Freeview Play. If our provision of Freeview Play is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.
We may end your rights to use Freeview Play if you break these Terms and Conditions
We may end your rights to use Freeview Play at any time by contacting you if you have broken these Terms and Conditions in a serious way. If what you have done can be put right, we will give you a reasonable opportunity to do so. If we end your rights to use Freeview Play:
- You must stop all activities authorised by these Terms and Conditions, including your use of Freeview Play.
- We may cease providing you with access to Freeview Play on your device.
We may transfer these terms to someone else
We may transfer our rights and obligations under these Terms and Conditions to another organisation/s. We will always notify you as appropriate under the circumstances if this happens, which may include through a notification on your device, and we will ensure that the transfer will not affect your rights under the contract.
You need our consent to transfer your rights to someone else
You may only transfer your rights or your obligations under these Terms and Conditions to another person if we agree in writing.
No rights for third parties
These Terms and Conditions do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
If a court finds part of these terms illegal the rest will continue in force
Each of the paragraphs of these Terms and Conditions operate separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing these Terms and Conditions we can still enforce them later
Even if we delay in enforcing these Terms and Conditions, we can still enforce them later. If we do not insist immediately that you do anything you are required to do under these Terms and Conditions, or if we delay in taking steps against you in respect of any breach of these Terms and Conditions, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
Which laws apply to these Terms and Conditions and where you may bring legal proceedings
These Terms and Conditions are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
Privacy Notice
Last updated: 26 October 2020
Introduction
Your privacy is important to us. This Privacy Notice explains what personal information Digital UK Limited and DTV Services Ltd ("Freeview", “we”, “us” and “our”) collect about you (“you”) and what we do with it. Please take a few minutes to read it.
This Privacy Notice applies to the personal information that we collect through (or relating to) your use of:
- our Freeview "Digital Properties", including our Freeview website at www.freeview.co.uk, our Freeview mobile application which may be accessed via your computer, tablet or mobile device and our Freeview Play Service (including the Explore Freeview Play application) which may be accessed via your connected TV; and
- our Freeview advice line, and our Facebook, Twitter and consumer help channels (the “Advice Lines”), which you may use to find out more about or troubleshoot/report an issue with our Digital Properties.
To find out more, please continue reading or click on the link below to jump to the section you are interested in:
Contents
- What personal information do we collect about you and why?
- Who do we share your personal information with?
- What legal grounds do we have to process your personal information?
- Is your personal information transferred to other countries?
- What cookies and similar technologies do we use?
- How long do we retain data for?
- What are your data protection rights?
- How is your data kept secure?
- Links to other websites
- Changes to this Privacy Notice
- How to contact us
What personal information do we collect about you and why?
We may collect personal information about you in the following ways:
(i) Information you provide voluntarily
We collect personal information that you provide to us voluntarily when using our Digital Properties or contacting us via our Advice Lines, email or post. This includes, for example, information you provide through our Digital Properties (such as your postcode for regionalised content or when you register check your Freeview coverage), when you sign up to our newsletter or personalised TV Guide, when you participate in discussion boards or Freeview social media functions, when you enter competitions, or when you otherwise contact us via post, email or the Advice Lines (for example, to report a problem with your Freeview service or Freeview Play product).
The personal information that you are asked to provide, and the reasons why you are asked to provide it will be made clear to you at the point we ask you to provide it (such as to deal with your request or competition entry or to fix a problem you’re having with our Digital Properties).
(ii) Information that we collect automatically
When you use our Digital Properties, we may also collect certain information automatically from your device (which may include your computer, mobile, tablet device or connected TV depending on which Digital Property you are using). In some countries, including countries in the European Economic Area and the UK, this information may be considered personal information under applicable data protection laws.
Specifically, the information we collect automatically may include information like your device type, any unique device identification numbers, browser-types, your broad geographic location (e.g. country or city-level location) or your specific device location if you grant us permission via your location settings, your IP address, the identity of your internet service provider, the name and version or your operating system and other technical information. We may also collect information about how your device interacts with our Digital Properties, including the pages accessed and links clicked.
Collecting this information enables us to provide you with our Digital Properties, to provide you with content that is relevant to your region, to better understand the visitors to our Digital Properties, the number of visitors, where they come from, what content on our Digital Properties is of interest to them and the average time spent on the Digital Properties. We use this information for our internal analytics purposes and to improve the quality, relevance and personalised nature of the content of our Digital Properties to our visitors and for serving and measuring marketing and advertising.
We may collect some of this information automatically through the use of cookies and similar tracking technologies. For more information, please see the heading below “What cookies and similar technologies do we use?”
(iii) Information that we obtain from third party sources
From time to time, we may receive personal information about you from third party sources (for example, market research companies or channel operators who you may have contacted about your interactions and experiences with our Digital Properties), but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.
We use the information we receive from these third parties to provide troubleshooting assistance regarding our Freeview products or services, or to improve our Freeview products and services.
In general, we will use the personal information we collect about you only for the purposes described in this Privacy Notice or for purposes that we explain to you at the time we collect your personal information.
Who do we share your personal information with?
We may disclose your personal information to the following categories of recipients:
to our group companies, Digital UK Trading Limited and its affiliates (who manage technical aspects of the Freeview and Freeview Play platforms and the mobile application), members, third party service providers and partners who provide data processing services to us (for example, to support the technical aspects, hosting and delivery of, provide functionality on, or help to enhance the security of our Digital Properties; to help respond to support and advice requests; or to administer competitions on our behalf), or who otherwise process personal information for purposes that are described in this Privacy Notice or notified to you when we collect your personal information;
- to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person;
- to a potential buyer (and its agents and advisers) in connection with any proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Notice;
- to any other person with your consent to the disclosure.
What legal grounds do we have to process your personal information?
Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
However, we will normally collect personal information from you only (i) where we have your consent to do so, (ii) where we need the personal information to perform a contract with you; or (iii) where the processing is in our legitimate interests and not overridden by your rights In some cases, we may also have a legal obligation to collect personal information from you.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), this interest will normally be to operate our Digital Properties, communicating with you as necessary to provide our Digital Properties and for our legitimate commercial interest, for instance, when responding to your queries, improving our platform, undertaking marketing, or for the purposes of detecting or preventing illegal activities. We may have other legitimate interests and if appropriate we will make clear to you at the relevant time what those legitimate interests are.
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “How to contact us” heading below.
Is your personal information transferred to other countries?
Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country. This means that when we collect your personal information we may process it in any of these countries.
We will take appropriate measures to ensure that your personal information is adequately protected in accordance with this Privacy Notice and data protection laws. Such measures may include transferring the data to a country deemed adequate by the European Commission, to a recipient in the United States that has certified compliance with the Privacy Shield, or to a recipient that has executed standard contractual clauses adopted or approved by the European Commission. For further details about these measures, please contact us using the details provided below.
What cookies and similar technologies do we use?
We use cookies and similar tracking technologies (collectively, "Cookies") on our Digital Properties to collect and use personal information about you. For further information about the types of Cookies we use, why, and how you can control Cookies, please see our cookie statement.
How long do we retain data for?
We retain personal information we collect from you where we have an ongoing legitimate business need to do so. Such legitimate business interests include for example, to deal with any requests made by you, to provide you with a service or any help you have requested, to complete a competition or promotion we are running, to complete research insight or analysis, or to comply with applicable legal, tax or accounting requirements.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
What are your data protection rights?
You have the following rights in respect of the personal information we collect and use about you:
- If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting us using the contact details provided below.
- In addition, you can object to the processing of data relating to you on legitimate interest grounds, to restrict processing of your personal information or request portability of your personal information.
- You have a right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided below.
- Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
- You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. Contact details for the UK Information Commissioner’s Office can be found at www.ico.org.uk.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
How is your data kept secure?
We use appropriate technical and organisational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. Specific measures we use include keeping your personal information on secure servers and computer systems, protected from outside intrusions.
We also take measures to require third parties with whom your personal information is shared in accordance with this Privacy Notice have in place appropriate security measures and do not process your personal information for unauthorised purposes.
Links to other websites
The Digital Properties may contain links to sites or applications operated by other entities. We do not control the privacy policies or the terms of use of the websites or applications reached through the links from the Digital Properties. These may differ from this Notice and terms of use of the Digital Properties. Ensure you check the relevant Privacy Notices of any third party so that you understand how they will use your data to determine if they are acceptable to you. We accept no responsibility for the content or the privacy practices employed by such other websites or applications.
Changes to this Privacy Notice
We may update this Notice from time to time in response to changing legal, technical or business developments. When we update our Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Notice changes if and where this is required by applicable data protection laws.
You can see when this Notice was last updated by checking the “last updated” date displayed at the top of this Notice. You are advised to visit the Notice on a regular basis to stay information of our current privacy practices.
How to contact us
If you have any questions or concerns about our use of your personal information, please contact us using the following details: by email to: [email protected] or post to: Legal Department, Freeview, 2nd Floor, 27 Mortimer Street, London, W1T 3JF.
The data controllers of your personal information are (1) DTV Services Ltd which is registered with the Information Commissioner’s Office with registration number Z7207230 (2) Digital UK Limited which is registered with the Information Commissioner's Office with registration number Z9156270; acting as joint data controllers.
Cookie Statement
Last updated 26 October 2020
Digital UK Limited and DTV Services Limited (“Freeview”, “we“, “us“, and “ours“) makes use of cookies and similar tracking technologies when you:
- access our “Digital Properties”, which include our website at www.freeview.co.uk, our Freeview mobile application, which may be accessed via your computer, tablet or mobile device, and our Freeview Play Service (including the Explore Freeview Play application) which may be accessed via your connected TV; and
- use our Facebook, Twitter and other online consumer help channels (the "Advice Lines"), which you may use to find out more about or troubleshoot/report an issue with our Digital Properties.]
This Cookie Statement describes what cookies and tracking technologies we use and why. For information about how we process personal information, please refer to our Privacy Notice.
Contents
- What are cookies?
- What cookies do we use?
- How can I control cookies?
- How often will you update this Cookie Statement?
- Where can I get further information?
What are cookies?
Cookies are small data files that are placed on your device when you use applications or visit websites in order to remember information about your device. Cookies are widely used by website and application owners in order to make their digital properties work, or to work more efficiently, as well as to provide reporting information and serve more personalised content and advertising.
For the purposes of this statement, we use the terms "Cookie" and "Cookies" to describe cookies and other similar tracking technologies used to collect or store information on your device.
Examples of other tracking technologies include SDKs or pixels. Pixels, for example, are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our Digital Properties. This allows us, for example, to monitor the traffic patterns of users from one page within our Digital Properties to another, to understand whether you have come to our Digital Properties from an online advertisement displayed on a third-party website or application, to improve site performance, and to measure the success of e-mail marketing campaigns. SDKs are coding provided by our partners that may be installed in our apps. SDKs help us understand how you use our apps and to collect certain information about your device and network you use to access it.
Cookies that we set are called “first party cookies”. Cookies that are set by third parties are called “third party cookies”. Third party Cookies enable third party features or functionality to be provided on or through our Digital Properties (e.g. like advertising, interactive content and analytics). The parties that set these third party Cookies can recognise your devices when it visits our Digital Properties and also when it visits certain other websites or applications.
In addition, Cookies that expire at the end of a browser session (normally when you close your browser) are called "session cookies". Cookies that are stored for longer are called "persistent" cookies.
What cookies do we use?
The Cookies in use on our Digital Properties and why we use them can be categorised as follows:
- Essential Cookies: these Cookies are strictly necessary to provide you with services available through our Digital Properties and to use some of their features, such as access to secure areas. These Cookies are also used to keep track of your use of our Digital Properties and to identify your user session.
- Functionality: these Cookies are used to enhance the functionality of our Digital Properties but are non-essential to their use. They allow us to remember the choices you have made, the region you are in and to customise the content on our Digital Properties for you. However, without these Cookies, certain functionality (like videos) may become unavailable.
- Performance/Analytics: these Cookies are used to measure the performance of our Digital Properties. These Cookies collect information such as the number of visitors to different pages of our Digital Properties, where visitors have come to the Digital Properties from, the technologies used to access them and the pages they visited. They help us to understand how our Digital Properties are being used to enable us to improve them.
- Advertising Cookies: These Cookies are used to make advertising more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.
- Personalisation Cookies: These Cookies are used to personalise the user experience, so we can provide targeted or recommended content to you. If you choose not to consent to these Cookies, we will not be able to provide you with personalised content that we think may be of interest to you.
Specifically, we use the following Cookies on our Digital Properties:
Freeview Website https://www.freeview.co.uk
Type of cookie: Essential cookies
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Who serves them |
Type |
|---|---|
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Cloudflare - this Cookie is necessary for security purposes. See Cloudflare’s Privacy Policy for how it processes personal information. |
Persistent
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JSP - this Cookie is a general-purpose platform Cookie which is used to maintain the user’s state across page requests. See JSP's privacy policy for how it processes personal information. |
Persistent |
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Postcode checker - this Cookie is placed if you use our website to check your postcode and house name to find the channels that are available to you and to check the status of Freeview where you live. We need to use this Cookie to provide you with your search results. |
Session |
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Hotjar - this Cookie ensures that website behaviour is attributed to the same user and endures 11 months. See Hotjar’s Privacy Policy for how it processes personal information. |
Persistent |
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Digital UK – this Cookie is necessary to save your preferences for the Accessible TV Guide. |
Persistent |
Type of cookie: Performance/Analytics Cookies
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Who serves them |
Type |
|---|---|
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Google Analytics Cookies - See Google’s Privacy Policy for how it processes personal information:
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Persistent
|
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Scorecard Research
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Persistent |
Type of cookie: Advertising Cookies
| Who serves them | Type |
|---|---|
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Amazon Ad-System - this Cookie helps provide targeted advertising content. See Amazon’s Privacy Policy for how it processes personal information. |
Persistent |
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Facebook Cookies - See Facebook’s Privacy Policy for how it processes personal information.
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Persistent |
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Google Doubleclick - this Cookie helps us understand how a user uses the website and present adverts which are relevant for you. See Google’s Privacy Policy for how it processes personal information. |
Persistent |
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NMPi Digital - this Cookie measures generic user behaviour on the website to better understand targeted advertising preferences. See NMPi Digital’s Privacy Policy for how it processes personal information. |
Persistent |
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Piwik PRO - this Cookie stores information on what advertising a user may have seen before. See Piwik PRO’s Privacy Policy for how it processes personal information. |
Persistent |
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Quantcast - this Cookie is used for collecting anonymised data to provide appropriate adverts. See Quantcast’s Privacy Policy for how it processes personal information. |
Persistent |
|
Quantserve - this Cookie tells us how users interact with the website. See Quantcast’s Privacy Policy for how it processes personal information. |
Persistent |
|
Twitter - this Cookie is used to integrate Twitter’s sharing function and store information on website usage. See Twitter’s Privacy Policy for how it processes personal information. |
Persistent |
Type of cookie: Personalisation Cookies
|
Who serves them |
Type |
|---|---|
|
Acquia Cookies - See Acquia's Privacy Policy for how it processes personal information: |
|
|
Persistent |
|
Session |
Freeview Mobile App (iOS and Android)
Essential Cookies:
|
Who serves them |
Type |
|---|---|
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Firebase – Crashlytics - this Cookie is a crash reporter that helps us track, prioritize, and fix stability issues. See Google's Privacy Policy for further information on how it processes personal data. |
Persistent |
Functionality Cookies:
|
Who serves them |
Type |
|---|---|
|
Freeview - Location Cookies:
|
Session |
|
Persistent |
Performance/Analytics Cookies:
|
Who serves them |
Type |
|---|---|
|
Facebook - this Cookie is set by Facebook to measure user interaction. See Facebook’s Privacy Policy for further information on how it processes personal data. |
Persistent
|
|
Firebase - Google Analytics for Firebase to track use of Mobile App for our internal analytics purposes and to improve the quality and relevance of our Mobile App. See Google's Privacy Policy for further information on how it processes personal data. |
Persistent |
Explore Freeview Play App (Connected TVs) including on Android TV and Amazon Fire TV
Essential Cookies:
|
Who serves them |
Type |
|---|---|
|
Freeview - this Cookie stores your TV region so Freeview can serve appropriate content in the app. |
Persistent |
Functionality Cookies:
|
Who serves them |
Type |
|
Freeview - this Cookie stores information to say that the Explore Freeview Play welcome message displayed when the app is first run should not be displayed again if the user has already watched the video or has opted not to watch the video. |
Persistent
|
Performance/Analytics Cookies:
|
Who serves them |
Type |
|---|---|
|
Google Analytics - this Cookie tracks use of our app for internal analytics purposes and to improve the quality and relevance of our app. See Google’s Privacy Policy for how it processes personal information. |
Persistent |
How can I control Cookies?
You have the right to control non-essential Cookies. You can exercise your Cookie preferences via the cookie banners and privacy settings made available on our Digital Properties. You can also update your preferences:
- on our website by revisiting your "cookie settings", using the link provided in the footer of our website;
- on your TV by visiting the "Help & Settings" area in the Explore Freeview Play App to remove
Explore Freeview Play cookies; and - in our mobile app by visiting the ‘Settings’ section of your app and turning off Share Statistics.
You can also adjust your web browser controls to accept or refuse Cookies on your device.
If you choose to reject Cookies, you may still use our Digital Properties though your access to some functionality and areas of our website may be restricted. As the means by which you can refuse Cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.
In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.
How often will you update this Cookie Statement?
We may update this Cookie Statement from time to time in order to reflect, for example, changes to the Cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Statement regularly to stay informed about our use of Cookies and related technologies.
The date at the top of this Cookie Statement indicates when it was last updated.
Where can I get further information?
If you have any questions about our use of Cookies or other technologies, please email us at [email protected].
Last updated 26 October 2020
Digital UK Limited and DTV Services Limited (“Freeview”, “we“, “us“, and “ours“) makes use of cookies and similar tracking technologies when you:
- access our “Digital Properties”, which include our website at www.freeview.co.uk, our Freeview mobile application, which may be accessed via your computer, tablet or mobile device, and our Freeview Play Service (including the Explore Freeview Play application) which may be accessed via your connected TV; and
- use our Facebook, Twitter and other online consumer help channels (the "Advice Lines"), which you may use to find out more about or troubleshoot/report an issue with our Digital Properties.]
This Cookie Statement describes what cookies and tracking technologies we use and why. For information about how we process personal information, please refer to our Privacy Notice.
Contents
- What are cookies?
- What cookies do we use?
- How can I control cookies?
- How often will you update this Cookie Statement?
- Where can I get further information?
What are cookies?
Cookies are small data files that are placed on your device when you use applications or visit websites in order to remember information about your device. Cookies are widely used by website and application owners in order to make their digital properties work, or to work more efficiently, as well as to provide reporting information and serve more personalised content and advertising.
For the purposes of this statement, we use the terms "Cookie" and "Cookies" to describe cookies and other similar tracking technologies used to collect or store information on your device.
Examples of other tracking technologies include SDKs or pixels. Pixels, for example, are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our Digital Properties. This allows us, for example, to monitor the traffic patterns of users from one page within our Digital Properties to another, to understand whether you have come to our Digital Properties from an online advertisement displayed on a third-party website or application, to improve site performance, and to measure the success of e-mail marketing campaigns. SDKs are coding provided by our partners that may be installed in our apps. SDKs help us understand how you use our apps and to collect certain information about your device and network you use to access it.
Cookies that we set are called “first party cookies”. Cookies that are set by third parties are called “third party cookies”. Third party Cookies enable third party features or functionality to be provided on or through our Digital Properties (e.g. like advertising, interactive content and analytics). The parties that set these third party Cookies can recognise your devices when it visits our Digital Properties and also when it visits certain other websites or applications.
In addition, Cookies that expire at the end of a browser session (normally when you close your browser) are called "session cookies". Cookies that are stored for longer are called "persistent" cookies.
What cookies do we use?
The Cookies in use on our Digital Properties and why we use them can be categorised as follows:
- Essential Cookies: these Cookies are strictly necessary to provide you with services available through our Digital Properties and to use some of their features, such as access to secure areas. These Cookies are also used to keep track of your use of our Digital Properties and to identify your user session.
- Functionality: these Cookies are used to enhance the functionality of our Digital Properties but are non-essential to their use. They allow us to remember the choices you have made, the region you are in and to customise the content on our Digital Properties for you. However, without these Cookies, certain functionality (like videos) may become unavailable.
- Performance/Analytics: these Cookies are used to measure the performance of our Digital Properties. These Cookies collect information such as the number of visitors to different pages of our Digital Properties, where visitors have come to the Digital Properties from, the technologies used to access them and the pages they visited. They help us to understand how our Digital Properties are being used to enable us to improve them.
- Advertising Cookies: These Cookies are used to make advertising more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.
- Personalisation Cookies: These Cookies are used to personalise the user experience, so we can provide targeted or recommended content to you. If you choose not to consent to these Cookies, we will not be able to provide you with personalised content that we think may be of interest to you.
Specifically, we use the following Cookies on our Digital Properties:
Freeview Website https://www.freeview.co.uk
Type of cookie: Essential cookies
|
Who serves them |
Type |
|---|---|
|
Cloudflare - this Cookie is necessary for security purposes. See Cloudflare’s Privacy Policy for how it processes personal information. |
Persistent
|
|
JSP - this Cookie is a general-purpose platform Cookie which is used to maintain the user’s state across page requests. See JSP's privacy policy for how it processes personal information. |
Persistent |
|
Postcode checker - this Cookie is placed if you use our website to check your postcode and house name to find the channels that are available to you and to check the status of Freeview where you live. We need to use this Cookie to provide you with your search results. |
Session |
|
Hotjar - this Cookie ensures that website behaviour is attributed to the same user and endures 11 months. See Hotjar’s Privacy Policy for how it processes personal information. |
Persistent |
|
Digital UK – this Cookie is necessary to save your preferences for the Accessible TV Guide. |
Persistent |
Type of cookie: Performance/Analytics Cookies
|
Who serves them |
Type |
|---|---|
|
Google Analytics Cookies - See Google’s Privacy Policy for how it processes personal information:
|
Persistent
|
|
Scorecard Research
|
Persistent |
Type of cookie: Advertising Cookies
| Who serves them | Type |
|---|---|
|
Amazon Ad-System - this Cookie helps provide targeted advertising content. See Amazon’s Privacy Policy for how it processes personal information. |
Persistent |
|
Facebook Cookies - See Facebook’s Privacy Policy for how it processes personal information.
|
Persistent |
|
Google Doubleclick - this Cookie helps us understand how a user uses the website and present adverts which are relevant for you. See Google’s Privacy Policy for how it processes personal information. |
Persistent |
|
NMPi Digital - this Cookie measures generic user behaviour on the website to better understand targeted advertising preferences. See NMPi Digital’s Privacy Policy for how it processes personal information. |
Persistent |
|
Piwik PRO - this Cookie stores information on what advertising a user may have seen before. See Piwik PRO’s Privacy Policy for how it processes personal information. |
Persistent |
|
Quantcast - this Cookie is used for collecting anonymised data to provide appropriate adverts. See Quantcast’s Privacy Policy for how it processes personal information. |
Persistent |
|
Quantserve - this Cookie tells us how users interact with the website. See Quantcast’s Privacy Policy for how it processes personal information. |
Persistent |
|
Twitter - this Cookie is used to integrate Twitter’s sharing function and store information on website usage. See Twitter’s Privacy Policy for how it processes personal information. |
Persistent |
Type of cookie: Personalisation Cookies
|
Who serves them |
Type |
|---|---|
|
Acquia Cookies - See Acquia's Privacy Policy for how it processes personal information: |
|
|
Persistent |
|
Session |
Freeview Mobile App (iOS and Android)
Essential Cookies:
|
Who serves them |
Type |
|---|---|
|
Firebase – Crashlytics - this Cookie is a crash reporter that helps us track, prioritize, and fix stability issues. See Google's Privacy Policy for further information on how it processes personal data. |
Persistent |
Functionality Cookies:
|
Who serves them |
Type |
|---|---|
|
Freeview - Location Cookies:
|
Session |
|
Persistent |
Performance/Analytics Cookies:
|
Who serves them |
Type |
|---|---|
|
Facebook - this Cookie is set by Facebook to measure user interaction. See Facebook’s Privacy Policy for further information on how it processes personal data. |
Persistent
|
|
Firebase - Google Analytics for Firebase to track use of Mobile App for our internal analytics purposes and to improve the quality and relevance of our Mobile App. See Google's Privacy Policy for further information on how it processes personal data. |
Persistent |
Explore Freeview Play App (Connected TVs) including on Android TV and Amazon Fire TV
Essential Cookies:
|
Who serves them |
Type |
|---|---|
|
Freeview - this Cookie stores your TV region so Freeview can serve appropriate content in the app. |
Persistent |
Functionality Cookies:
|
Who serves them |
Type |
|
Freeview - this Cookie stores information to say that the Explore Freeview Play welcome message displayed when the app is first run should not be displayed again if the user has already watched the video or has opted not to watch the video. |
Persistent
|
Performance/Analytics Cookies:
|
Who serves them |
Type |
|---|---|
|
Google Analytics - this Cookie tracks use of our app for internal analytics purposes and to improve the quality and relevance of our app. See Google’s Privacy Policy for how it processes personal information. |
Persistent |
How can I control Cookies?
You have the right to control non-essential Cookies. You can exercise your Cookie preferences via the cookie banners and privacy settings made available on our Digital Properties. You can also update your preferences:
- on our website by revisiting your "cookie settings", using the link provided in the footer of our website;
- on your TV by visiting the "Help & Settings" area in the Explore Freeview Play App to remove
Explore Freeview Play cookies; and - in our mobile app by visiting the ‘Settings’ section of your app and turning off Share Statistics.
You can also adjust your web browser controls to accept or refuse Cookies on your device.
If you choose to reject Cookies, you may still use our Digital Properties though your access to some functionality and areas of our website may be restricted. As the means by which you can refuse Cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.
In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.
How often will you update this Cookie Statement?
We may update this Cookie Statement from time to time in order to reflect, for example, changes to the Cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Statement regularly to stay informed about our use of Cookies and related technologies.
The date at the top of this Cookie Statement indicates when it was last updated.
Where can I get further information?
If you have any questions about our use of Cookies or other technologies, please email us at [email protected].