Important changes to Freeview

Changes are being made to the way some channels are broadcast on Freeview. You may need to retune your TV equipment to continue watching programmes when these take place in your area. If you need help with this or retuning doesn’t restore your channels, see below or call the Freeview Advice Line free on 0808 100 0288. You may be eligible for free in-home support, including aerial work if needed.

Information

Check for changes scheduled in your area and the channels affected

When are the changes taking place?

The changes to Freeview TV signals began in Scotland in July 2017 and will continue across different areas of the UK.

This list shows where changes are taking place between April and September 2018.

Map

When is this happening?

On-screen messages will let you know when changes to Freeview signals are taking place in your area. You can also use our retune checker above.

If you find you are missing channels on or after this date, you will need to retune your Freeview TV or set-top box* to get them back.

If you’re still missing services after completing a full retune, see the FAQs section below. If you still need help, contact the Freeview Advice Line on freephone 0808 100 0288. Some equipment will retune automatically.

If you don’t know where you get your TV signal from, you can check your nearest transmitter by using our coverage checker (scroll to the end of the channel list).

*Other terrestrial-based TV services that use Freeview channels such as YouView, BT TV, TalkTalk, EE and NOW TV will also be affected.

Why is this happening?

Following a decision by Government, some airwaves used by Freeview are being reallocated to allow for the future development of new mobile broadband services.

Transmitters across the UK are being updated as part of a major engineering programme being carried out between now and 2020. Viewer support is being delivered under a Code of Service in line with Government policy, which can include aerial adjustment where necessary.

FAQs

1) Do I need to retune?

On-screen messages will let you know when changes are happening in your area. If you find you are missing channels on or after this date, you should retune to get them back. If you’re still missing services after completing a retune and need help, contact the Freeview Advice Line on freephone 0808 100 0288. Some equipment will retune automatically.

You can also check if you need to retune by using our retune checker above.

2) How do I retune my TV?


Retuning your Freeview TV or box is straightforward and should only take a few minutes. The exact process will differ slightly between makes and models.

Step 1 Press menu on your box or TV remote control.

Step 2 Now select set-up, installation, update or similar option. If you’re asked for a password the default code is usually 1234 or 0000.

Step 3 Now select the ‘first time installation’ option (sometimes called ‘factory reset’, ‘full retune’ or ‘default settings’). Press ‘OK’ if your equipment asks if it is OK to delete existing channels. This will clear your existing settings and find the new channel line-up. If prompted then save the channels that are found.

Depending on your TV equipment you may need to reset channel favourites and any scheduled recordings.

Further information on retuning is available from the Freeview Advice Line on freephone 0808 100 0288.

3) I’ve retuned but I’m still missing some channels. What do I do?

Carrying out a full retune on your Freeview TV or box should restore your channels. However, in some cases you may need a new aerial to continue watching all available services. For more information or help with this call the Freeview Advice Line on freephone 0808 100 0288. You may be eligible for free in-home support, including aerial work if needed.

4) The retune checker says there are no changes in my area but I’m seeing on-screen messages. Do I need to retune?

The Freeview retune checker shows upcoming changes to TV signals at the transmitter designed to serve your address. If no planned changes are noted for your postcode but you are still seeing on-screen messages, you may be receiving your TV from a different transmitter outside of your area where signals can overlap.

Retune on or after the date shown on your TV if you find you are missing channels.

5) My building has a shared aerial – how will this affect me?

Retuning your Freeview TV or box should restore your channels in most cases. However, if you have completed a successful retune and still can’t receive these, we recommend that you contact your landlord or property manager/factor about adjusting the building’s aerial system.

6) I’m a landlord/property manager/factor – how can I prepare for this?

Landlords and property managers responsible for buildings with a communal aerial system are advised to contact their maintenance team or aerial installer to ensure equipment is set up to receive and distribute Freeview channels on the correct frequencies. Information on the frequencies used by transmitters for installers is available via the Digital UK coverage checker.

7) What about other TV services?

Viewers with other TV services that offer Freeview channels, such as YouView, BT TV, TalkTalk, EE and NOW TV will also need to retune if they receive their signal from a transmitter where signals are changing. Satellite and cable TV services are not affected.

8) Can I retune or adjust my aerial before the changes happen?

You will need to wait until work is completed at your local transmitter before retuning your TV or set-top box. Problems with reception following these changes can occur but are rare and are most likely to affect households with older rooftop aerials. If you find you are still missing channels after you have completed a full retune, contact the Freeview Advice Line for further information. Should you choose to arrange independently for an aerial engineer to carry out work, we are not obliged to refund any costs you incur.

9) The Freeview advice line has referred me for a visit from an installer. Who is providing this service?

Digital Mobile Spectrum Limited is working with us to provide help for viewers and operates the Home Support Team.

Installers will carry an identity card with a photograph that you should ask to see and you will be given the name of the installer in advance of the visit. Never agree to have work carried out by an installer if you have not arranged the appointment.

10) How long is support available for after a change at my transmitter?

If you need advice on retuning your TV equipment following a change at your local transmitter, you can call the Freeview Advice Line on 0800 100 0288 at any time after this.

Where viewers are eligible, in-home support is available for up to three months after a retune date. If you call us after three months we may not be able to offer an in-home appointment.

Full details of the support for viewers during these TV changes is available in a published Code of Service

11) Who is responsible for making these changes to Freeview signals?

Ofcom announced in 2014 that some TV airwaves used by Freeview would be reallocated to mobile broadband. These changes are being implemented region by region and are due to complete in the summer of 2020. A similar process is being carried out across Europe to meet a predicted increase in demand for these new services.

Freeview is currently working with Digital UK, broadcasters and Digital Mobile Spectrum Limited to provide information and support for viewers in areas where changes are occurring.