Important changes to Freeview in Scotland

Changes are being made to the way some channels are broadcast on Freeview. You may need to retune your TV equipment to continue watching programmes when these take place in your area. This essential technical work is part of a UK-wide programme being carried out region by region.

 

Information

When are the changes taking place?

From July 2017 changes will be carried out at some transmitter groups in the STV region. You can check the list below to see if your area is affected

Next change – 23 August 2017

Caithness, North Sutherland, Morayshire, Strathspey or parts of Easter Ross

If you live in Caithness, North Sutherland, Morayshire, Strathspey or parts of Easter Ross and receive your signal from one of the transmitters listed below you will need to retune on 23 August. Services will be subject to disruption as work is carried out. You can retune at any time after work has been completed.

If you don’t know where you get your TV signal from, you can check your nearest transmitter by using our coverage checker (scroll to the end of the channel list).

Knockmore and Rumster1

Morayshire, Strathspey and parts of Easter Ross:

Knockmore: 6am

Avoch: 11am

Balblair Wood: 11am

Craigellachie: 3pm

Note: Freeview channels from the Aviemore, Grantown, Kingussie and Lairg local relays will be temporarily off-air during the day but viewers receiving their signal from here do not need to retune.

Caithness and North Sutherland:

Rumster Forest: 6am

Ben Tongue: 11am

Durness: 11am

Thurso: 11am

Note: Freeview channels from the Melvich local relay will be temporarily off-air during the day but viewers receiving their signal from here do not need to retune.

What do I need to do?

On-screen messages will let you know when changes to Freeview signals are taking place in your area.

If you find you are missing channels on or after this date, you will need to retune your Freeview TV or set-top box* to get them back.

If you’re still missing services after completing a full retune, see the FAQs section below. If you still need help, contact the Freeview Advice Line on freephone 0808 1000 288. Some equipment will retune automatically.

If you don’t know where you get your TV signal from, you can check your nearest transmitter by using our coverage checker  (scroll to the end of the channel list).

*Other terrestrial-based TV services that use Freeview channels such as YouView, BT TV, TalkTalk, EE and NOW TV will also be affected.

Why is this happening?

Following a decision by Ofcom, some airwaves used by Freeview are being reallocated to allow for the future development of new mobile broadband services.

Transmitters across the UK are being updated as part of a major engineering programme being carried out between now and 2020.

Affected Areas

Area – The Shetland Islands
Transmitter Group
– Bressay
Retune Date – event completed

Area – Morayshire, Strathspey and parts of Easter Ross
Transmitter Group
– Knockmore
Retune Date – 23 August 2017

Area – Caithness and North Sutherland
Transmitter Group
– Rumster Forest
Retune Date – 23 August 2017

Area – Inverness and the Great Glen
Transmitter Group
– Rosemarkie
Retune Date – 6 September 2017

Area – Lewis, Wester Ross, north west Sutherland and parts of Harris and Skye
Transmitter Group
– Eitshal
Retune Date – 20 September 2017

Area – Skye, Harris, North Uist, Benbecula, South Uist and parts of Barra
Transmitter Group
– Skriaig
Retune Date – 20 September 2017

Area – The south west Highlands and Islands
Transmitter Group
– Torosay
Retune Date – 4 October 2017

FAQs

1) Do I need to retune?

On-screen messages will let you know when changes are happening in your area. If you find you are missing channels on or after this date, you should retune to get them back. If you’re still missing services after completing a retune and need help, contact the Freeview Advice Line on freephone 0808 1000 288. Some equipment will retune automatically.

Caithness, North Sutherland, Morayshire, Strathspey or parts of Easter Ross

If you live in Caithness, North Sutherland, Morayshire, Strathspey or parts of Easter Ross and receive your signal from one of the transmitters listed below you will need to retune on 23 August. Services will be subject to disruption as work is carried out. You can retune at any time after work has been completed.

Morayshire, Strathspey and parts of Easter Ross:

Knockmore: 6am

Avoch: 11am

Balblair Wood: 11am

Craigellachie: 3pm

Note: Freeview channels from the Aviemore, Grantown, Kingussie and Lairg local relays will be temporarily off-air during the day but viewers receiving their signal from here do not need to retune.

Caithness and North Sutherland:

Rumster Forest: 6am

Ben Tongue: 11am

Durness: 11am

Thurso: 11am

Note: Freeview channels from the Melvich local relay will be temporarily off-air during the day but viewers receiving their signal from here do not need to retune.

If you don’t know where you get your TV signal from, you can check your nearest transmitter by using our coverage checker (scroll to the end of the channel list).

 

2) How do I retune my TV?

Retuning your Freeview TV or box is straightforward and should only take a few minutes. The exact process will differ slightly between makes and models.

Step 1 Press menu on your box or TV remote control.

Step 2 Now select set-up, installation, update or similar option. If you’re asked for a password the default code is usually 1234 or 0000.

Step 3 Now select the ‘first time installation’ option (sometimes called ‘factory reset’, ‘full retune’ or ‘default settings’). Press ‘OK’ if your equipment asks if it is OK to delete existing channels. This will clear your existing settings and find the new channel line-up. If prompted then save the channels that are found.

Depending on your TV equipment you may need to reset channel favourites and any scheduled recordings.

Further information on retuning is available from the Freeview Advice Line on freephone 0808 1000 288.

3) I’ve retuned but I’m still missing some channels. What do I do?

Retuning your Freeview TV or box should restore your channels in most cases. However, in some cases you may need a new aerial to continue watching all available services. For more information or help with this call the Freeview Advice Line on freephone 0808 1000 288. Support is available where a new aerial is required.

4) My building has a shared aerial – how will this affect me?

Retuning your Freeview TV or box should restore your channels in most cases. However, if you have completed a successful retune and still can’t receive these, we recommend that you contact your landlord or property manager/factor about adjusting the building’s aerial system.

5) I’m a landlord/property manager/factor – how can I prepare for this?

Landlords and property managers responsible for buildings with a communal aerial system are advised to contact their maintenance team or aerial installer to ensure equipment is set up to receive and distribute Freeview channels on the correct frequencies. Information on the frequencies used by transmitters for installers is available via the Digital UK coverage checker.

6) What about other TV services?

Viewers with other TV services that offer Freeview channels, such as YouView, BT TV, TalkTalk, EE and NOW TV will also need to retune if they receive their signal from a transmitter where signals are changing. Satellite and cable TV services are not affected.

7) Can I retune or adjust my aerial before the changes happen?

You will need to wait until work is completed at your local transmitter before retuning your TV or set-top box. Problems with reception following these changes can occur but are rare and are most likely to affect households with older rooftop aerials. If you find you are still missing channels after you have completed a full retune, contact the Freeview Advice Line for further information. Should you choose to arrange independently for an aerial engineer to carry out work, we are not obliged to refund any costs you incur.

8) The Freeview advice line has referred me for a visit from an aerial installer. Who is providing this service?

Digital Mobile Spectrum Limited is working with us to provide help for viewers and operates the aerial support team.

Installers will carry an identity card with a photograph that you should ask to see and you will be given the name of the installer in advance of the visit. Never agree to have work carried out by an installer if you have not arranged the appointment.

9) Who is responsible for making these changes to Freeview signals?

Ofcom announced in 2014 that some TV airwaves used by Freeview would be reallocated to mobile broadband. These changes are being implemented region by region and are due to complete in the summer of 2020. A similar process is being carried out across Europe to meet a predicted increase in demand for these new services.

Freeview is currently working with Digital UK, broadcasters and Digital Mobile Spectrum Limited to provide information and support for viewers in area where changes are occurring.