Live in Tyne and Wear or County Durham? Experiencing issues with your viewing? See our FAQs on how to retune on your set-top box or TV.

I can't access the players

TV

If you're having trouble accessing the channel players, try doing the following:

  • Restart your device.
  • Disconnect from the internet and then reconnect to refresh your connection.
  • See if there's an update for your device or the player.

If none of the above has helped we'd recommend contacting the manufacturer for your device or visiting individual players' help pages:

APP

If you're having trouble accessing the channel players through your mobile device try doing the following:

  • Restart your device.
  • Disconnect from the internet and then reconnect to refresh your connection.
  • See if there's an update for your device or the player.
  • Uninstall and then reinstall the player.

If none of the above has helped we'd recommend visiting the individual players' help pages:

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