Skip to main content
Home

Header

  • Find and watch TV
  • TV Guide
  • What's On
  • Products
  • Help
  • Mobile App
Get Freeview Play
Menu

FAQs

108 Results for

Can I sync Freeview across all my devices?

At the moment there is no way that you can link Freeview across...

Why can't I receive certain channels?

The number of Freeview channels you'll get depends on the...

Can I get Freeview through a satellite dish?

No, Freeview is only available through an aerial, not a satellite...

How do I view recommendations?

You'll find recommendations in Freeview Explore in your TV's...

What is digital terrestrial TV and how does it work?

Digital Terrestrial Television (DTT) is a method of providing TV...

How do I reset my Freeview TV or set-top box?

Often resetting your equipment can fix problems. Switch off your...

Retune videos

Find out how to retune your device from our helpful retuning...

Reception, picture and channels troubleshooting guide

If you're having problems with reception, picture or channels...

Service updates and changes to channels

Check for channel changes and launches via information on channel...

Discover Freeview Play

New to Freeview? Here's how you can access all our on-demand...

How to retune your Samsung TV

It’s a good idea to retune your TV or box two to three times a...

I've forgotten my password for a player

If you've forgotten your password, you'll have to request a reset...

Why are some programmes unavailable to stream?

Some programmes may not have rights to be streamed on mobile...

Who can I contact if I need an aerial installer?

We recommend you always use a qualified aerial installer, as they...

Why do you need to know my location?

We need to know your location so you get the correct channel line...

  • Load More

Reach us on social

Contact us for support and advice via our Facebook page, Facebook Messenger or Twitter.

Rather speak to someone?

Call the Freeview Advice Line

Opening hours
T. 03456 505050:

Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
SaturdayClosed
SundayClosed

 

03456 505050

Sign up for our newsletter

Get the best of next week's TV line-up in your inbox every Friday.

Get Freeview

  • Freeview Play
  • Products
  • Mobile apps
  • Watch on your device
  • Does my TV have Freeview Play?

Corporate

  • About us
  • Careers
  • Media centre
  • News
  • Platform management

Help

  • Problems watching Freeview
  • Problems recording Freeview
  • What channels should I get?
  • Search or browse FAQs
  • Updates and alerts

Stay in touch

  • Blogs
  • Facebook
  • Instagram
  • X
  • YouTube

Footer

  • Cookie Statement
  • Privacy Notice
  • Site Terms of Use
  • Website Accessibility Statement
  • Mobile App Licence Agreement
  • Android Open Source Statement

DTV Services Limited, Company Number: 04435179 - Freeview, Triptych Bankside (North Building), 185 Park Street, London SE1 9SH