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FAQs

108 Results for

I've seen a message about retuning

Many Freeview devices get you to retune when something's been...

A guide to connecting my Freeview Play device to the internet

Most Freeview devices come with set-up instructions on how to...

Retune videos

Find out how to retune your device from our helpful retuning...

Reception, picture and channels troubleshooting guide

If you're having problems with reception, picture or channels...

Service updates and changes to channels

Check for channel changes and launches via information on channel...

Discover Freeview Play

New to Freeview? Here's how you can access all our on-demand...

How to retune your Samsung TV

It’s a good idea to retune your TV or box two to three times a...

I've forgotten my password for a player

If you've forgotten your password, you'll have to request a reset...

Why are some programmes unavailable to stream?

Some programmes may not have rights to be streamed on mobile...

Who can I contact if I need an aerial installer?

We recommend you always use a qualified aerial installer, as they...

Why do you need to know my location?

We need to know your location so you get the correct channel line...

What broadband speed do I need?

To watch programmes in standard definition (SD), you’ll need a...

How much does Freeview cost?

At Freeview, we believe everyone has the right to watch great TV...

How do I access the TV Guide?

You can access the TV Guide through the TV Guide button on your...

Can I continue watching a programme on another device?

At the moment you can't switch between devices and continue...

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