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FAQs

109 Results for

A recording didn't work

Problems with recordings are most likely due to an interruption...

My device is telling me it's found a new channel – what should I do?

Some boxes are programmed to let you know if they detect a new...

Freeview mobile app troubleshooting guide

If you're having problems with the Freeview mobile app, follow...

What should I do if I have a weak signal?

You might sometimes have issues with reception, like missing...

Why do I need to sign in to separate players for the TV and Mobile App?

It's easy to see what's on across the TV players. Once you've...

Quick start guide to Freeview

Most Freeview devices come with set-up instructions, but we’ve...

I've seen a message about changes to my channels

Sometimes channel names or numbers can change. Retuning helps you...

I can't watch live programmes

If you're having problems with reception, picture or channels...

How do I get a talking TV Guide/EPG?

Many digital TV devices come with talking features to help...

Does Freeview offer parental control or PIN protection?

You can block adult content and hide adult channels by changing...

Do I need an aerial?

Yes, you need an aerial to get Freeview through your TV. Check...

How to do a manual retune

You can manually start the retune on your device, but if this...

Avoiding interference with my equipment

Issues with TV reception are often temporary problems or have a...

A guide to connecting my aerial and internet on my TV

Most Freeview devices come with set-up instructions, but we’ve...

How to find and watch on-demand TV

If you have a Freeview Play TV or set-top box it means that you...

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