Who to contact for further support

TV

You can find help for most issues on our site, which is broken down into five helpful sections making it easier to find what you need.

  • Use the Freeview Channel Checker find out what channels are predicted in your area.
  • If you are having trouble viewing channels we can help you fix the problem
  • If you are having trouble recording we can help you fix the issue
  • Check out the FAQ section for answers to the most common questions.
  • The Updates and alerts section has all the latest information on channel changes and disruptions to the service.

If you have been unable to resolve your issue online you can contact us to help with your questions.

Facebook and Twitter

You can contact us for support and advice via Facebook Messenger or @FreeviewAdvice on Twitter.

Give us a call

If you can't find your answer on Help or through our Facebook and Twitter teams, you can call our dedicated advice line for more help.

Contact us on 03456 50 50 50:

  • Mondays to Fridays: 9.00am to 5.00pm
  • Saturdays:  Closed
  • Sundays: Closed

Calls cost the same as a call to a standard UK landline and are within inclusive calling plan minutes. Outside of inclusive plans the price of calls varies between different providers, please check with your provider if you’re unsure.

Before you call us...

Just make sure you are in front of your TV and have your remote handy when you call us.

APP

The Help & Support section of the Freeview mobile app has an option to search or browse FAQs. From here you can use keywords to look up how to set reminders, favourite TV shows, and change region.

You can find it in My Freeview section of the app, accessed via the settings menu, by pressing the cogwheel icon in top right corner.

Issues with a player?

If you're having problems with a particular player then it's best to contact its provider directly. Here are links to some of the players' support pages in case you need more help.

Facebook and Twitter

You can also contact us for support and advice via Facebook Messenger or @FreeviewAdvice on Twitter.

Give us a call

If you can't find your answer on Help or through our Facebook and Twitter teams, you can call our dedicated advice line for more help.

Contact us on 03456 50 50 50:

  • Mondays to Fridays: 9.00am to 5.00pm
  • Saturdays:  Closed
  • Sundays: Closed

Calls cost the same as a call to a standard UK landline and are within inclusive calling plan minutes. Outside of inclusive plans the price of calls varies between different providers, please check with your provider if you’re unsure.

Was this article helpful?