Live in Tyne and Wear or County Durham? Experiencing issues with your viewing? See our FAQs on how to retune on your set-top box or TV.

How do I manually retune my TV?

To get the best service from Freeview it's important to retune (rescan) from time to time to keep your channel line-up and TV service up to date.

Usually, you just have to press retune when prompted, but if your TV doesn't do this you may need to manually start the retune.

How to start an automatic retune 

  1. Press menu on your box or TV remote control
  2. Select set-up, installation, update or a similar option. If you’re asked for a password, the default code is 1234 or 0000.
  3. Select first-time installation (sometimes called factory reset, full retune or default settings).
  4. Press OK if your equipment asks if it's OK to delete existing channels and then your retune should start automatically. If prompted, save the channels that are found.

How to do a full manual retune

If you've already run through the automatic retune options above and it still isn't sorted, you can manually search by channel frequencies.

Note: before you start, we recommend that you use the Freeview Checker and keep it open online so you can easily get to the channel number information needed in step 5.

  1. Using your remote control, press the menu button.
  2. Select the set up or installation option. If you see picture icons, select the toolbox, satellite dish or spanner.
  3. Select manual retune or manual search.
  4. If you're prompted for a code, try 0000 or 1234.
  5. When your device asks for a channel number (frequency), type it in. You'll find this information in the 'Now' row and 'N' column of the table of your most likely transmitter, in the detailed view of the Freeview Checker (below the channel icons).
  6. Repeat steps 1-5 for each group (a group is a bundle of TV services) to complete the manual retune.
  7. Press menu or exit to finish.

These instructions should work for most Freeview TVs or boxes, but individual products do differ. If you need more help, you may have to contact the manufacturer or retailer of your device for advice.

After retuning

You might find that your channel favourites and scheduled recordings are deleted after retuning, so you'll need to check and reset them. But any recordings you've already made should still be there.

However, if your set-top box or TV still isn’t working correctly, you may sometimes need to clear its memory completely, or reboot it. If you have any problems, check your device's user manual, or get in touch with the manufacturer.

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