Live in Tyne and Wear or County Durham? Experiencing issues with your viewing? See our FAQs on how to retune on your set-top box or TV.

I've seen a message about retuning

From time to time we launch new channels on Freeview. When this happens, most Freeview HD TVs and Freeview HD Recorders will send you a pop-up message asking you to retune (rescan) for new channels or updates to existing ones.

Before retuning, type your postcode into our TV Changes page to see what TV changes are scheduled in your area and which channels are affected.

How to retune With most devices you'll just have to press retune when prompted. But if your TV doesn't prompt you to do this, you may need to manually start the retune.

Manual retunes may vary slightly depending on which device you have, but they usually include the following simple steps:

  1. Press menu on your box or TV remote control
  2. Select set-up, installation, update or a similar option. If you’re asked for a password, the default code is 1234 or 0000.
  3. Select first-time installation (sometimes called factory reset, full retune or default settings).
  4. Press OK if your equipment asks if it's ok to delete existing channels, and then your retune should start automatically. If prompted, save the channels that are found.

After retuning You might find that your channel favourites and scheduled recordings are also deleted after retuning, so you'll need to check and reset them. But any recordings you've already made should still be there.

However, if your set-top box or TV isn’t working correctly, you may sometimes need to clear its memory completely, or reboot it. If you have any problems, check the instruction manual, or get in touch with the manufacturer.

If you need more help

  • Watch our retuning videos.
  • Read our other retuning FAQs.
  • Put your postcode in our Freeview Checker to see what channels are available in your area, as well as any changes that may affect your service.

 

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