Live in Tyne and Wear or County Durham? Experiencing issues with your viewing? See our FAQs on how to retune on your set-top box or TV.

I can't watch live programmes on all channels

TV

If you're having problems with reception, picture or channels when watching live programmes on Freeview, please check our troubleshooting guide [ADD LINK] for step-by-step instructions on how to fix this.

APP

At the moment not all Freeview channels offer live content within their own mobile app. But we’re working on this and will let you know when we've brought even more partners on board.

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