I have an issue with the TV Guide


If you're having problems with the TV Guide, it could mean your device isn't receiving the correct signals needed to populate it.

To fix this the best options are to restart or retune your device – see our guides on how to do this in the Related content section below

Please note that programme information can take some time to be received, so allow 5-10 minutes for the guide to populate.


The TV Guide is in the centre of the menu along the bottom of the Freeview mobile app. To open it just tap it.

You can switch view between what's on now and the full guide by tapping the triple bar icon in the top-left corner. You can also go straight into a single channel by tapping on that channel's icon.

If you're having issues with the guide:

  • Make sure you're connected to the internet, with a broadband speed of at least 2Mbps.
  • Close the app fully and restart it.
  • Check for an updated version of the app on the Google Play Store for Android or the App Store for iOS to see if one is available.

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