FAQs

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How to retune your Samsung TV

It’s a good idea to retune your TV or box two to three times a...

Service updates and changes to channels

Check for channel changes and launches via information on channel...

Reception, picture and channels troubleshooting guide

If you're having problems with reception, picture or channels...

Retune videos

Find out how to retune your device from our helpful retuning...

I've seen a message about retuning

Many Freeview devices get you to retune when something's been...

What should I do when experiencing an issue with an individual player?

First check your internet's working. Then see if your device can...

How can I check if engineering work is affecting my TV services?

Our services updates page will tell you if any changes are taking...

A guide to connecting my aerial and internet on my TV

Most Freeview devices come with set-up instructions, but we’ve...

Avoiding interference with my equipment

Issues with TV reception are often temporary problems or have a...

How to do a manual retune

You can manually start the retune on your device, but if this...

My digital box has stopped working, how do I reset it?

Often resetting your equipment can fix problems. Switch off your...

How do I get a talking TV Guide/EPG?

Many digital TV devices come with talking features to help...

I can't watch live programmes