FAQs
-
How to retune your Samsung TV
It’s a good idea to retune your TV or box two to three times a...
-
Service updates and changes to channels
Check for channel changes and launches via information on channel...
-
Reception, picture and channels troubleshooting guide
If you're having problems with reception, picture or channels...
-
Retune videos
Find out how to retune your device from our helpful retuning...
-
I've seen a message about retuning
Many Freeview devices get you to retune when something's been...
-
What should I do when experiencing an issue with an individual player?
First check your internet's working. Then see if your device can...
-
How can I check if engineering work is affecting my TV services?
Our services updates page will tell you if any changes are taking...
-
A guide to connecting my aerial and internet on my TV
Most Freeview devices come with set-up instructions, but we’ve...
-
Avoiding interference with my equipment
Issues with TV reception are often temporary problems or have a...
-
How to do a manual retune
You can manually start the retune on your device, but if this...
-
My digital box has stopped working, how do I reset it?
Often resetting your equipment can fix problems. Switch off your...
-
How do I get a talking TV Guide/EPG?
Many digital TV devices come with talking features to help...
-
I can't watch live programmes
If you're having problems with reception, picture or channels...
-
I've seen a message about changes to my channels
Sometimes channel names or numbers can change. Retuning helps you...
-
Freeview mobile app troubleshooting guide
If you're having problems with the Freeview mobile app, follow...