FAQs

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Who to contact for further support

Our Help website covers everything you need to know, from how to...

How do I retune my TV?

To get the most up-to-date service from Freeview it's important...

How to do an automatic retune

When something has changed or been updated, most Freeview devices...

The app isn't compatible with my phone

The Freeview mobile app works on phones and tablets running...

I've forgotten my password for a player

If you've forgotten your password, you'll have to request a reset...

How do I make sure I have the latest version of the Freeview mobile app?

If you allow automatic updates on your device you should get a...

How can I find out about a new channel launch?

Before the launch of any new TV channel, there's usually...

Does Freeview offer accessibility features?

From subtitles to audio description, talking devices to hearing...

My channels have changed number – how do I find them?

Retuning your TV or box will help you stay up to date with any...

Why can't I receive certain channels?

The number of Freeview channels you'll get depends on the...

Can I watch Freeview from abroad?

You can't watch Freeview on your TV abroad but you can use our...

My device doesn't have Freeview Play

Freeview Play needs pre-installed equipment. You can add it to...

I have an issue with the TV Guide

The TV Guide is in the centre of the menu along the bottom of the...

Watch how to retune your Alba, Bush, Finlux, JVC, LogiK or Toshiba TV

Watch how to retune your Alba, Bush, Finlux, JVC, Logik or...