FAQs
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Who to contact for further support
Our Help website covers everything you need to know, from how to...
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How do I retune my TV?
To get the most up-to-date service from Freeview it's important...
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How to do an automatic retune
When something has changed or been updated, most Freeview devices...
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The app isn't compatible with my phone
The Freeview mobile app works on phones and tablets running...
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I've forgotten my password for a player
If you've forgotten your password, you'll have to request a reset...
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How do I make sure I have the latest version of the Freeview mobile app?
If you allow automatic updates on your device you should get a...
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How can I find out about a new channel launch?
Before the launch of any new TV channel, there's usually...
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Does Freeview offer accessibility features?
From subtitles to audio description, talking devices to hearing...
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My channels have changed number – how do I find them?
Retuning your TV or box will help you stay up to date with any...
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Why can't I receive certain channels?
The number of Freeview channels you'll get depends on the...
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Can I watch Freeview from abroad?
You can't watch Freeview on your TV abroad but you can use our...
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My device doesn't have Freeview Play
Freeview Play needs pre-installed equipment. You can add it to...
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I have an issue with the TV Guide
The TV Guide is in the centre of the menu along the bottom of the...
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Watch how to retune your Alba, Bush, Finlux, JVC, LogiK or Toshiba TV
Watch how to retune your Alba, Bush, Finlux, JVC, Logik or...
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Watch how to retune your Freeview TV
Watch how to retune your Freeview TV