FAQs
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Who to contact for further support
Our Help website covers everything you need to know, from how to...
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Set up favourite channels
You can set favourites on most Freeview TVs and boxes; how to do...
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Can I favourite TV programmes?
You can't set individual TV programmes as favourites, but you can...
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How do I watch a programme from another region?
You can't watch shows from another region on your TV because the...
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How do I access subscription video-on-demand services such as Netflix, Amazon Prime and NOW TV?
The idea behind Freeview is that all channels are free and there...
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Why are some programmes unavailable to stream?
Some programmes may not have rights to be streamed on mobile...
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How do I access the TV Guide?
You can access the TV Guide through the TV Guide button on your...
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Can I continue watching a programme on another device?
At the moment you can't switch between devices and continue...
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How can I find out about a new channel launch?
Before the launch of any new TV channel, there's usually...
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What channels can I watch on Freeview – live and on-demand
Freeview gives you around 70 TV channels to watch for free. With...
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How do I find and watch live and on-demand TV?
Freeview Play has on-demand TV built in. You can also watch live...
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Can I download or record programmes to watch offline?
Yes, just get a Freeview HD Recorder or Freeview Play Recorder...
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How do I keep up to date with what's new on Freeview?
There are many ways to stay up to date with what's new with...
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What is Freeview Play?
Freeview Play gives you over 70 TV channels, HD channels and your...
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How do I view box sets?
On the Freeview mobile app, you can find them by selecting Box...