Live in Tyne and Wear or County Durham? Experiencing issues with your viewing? See our FAQs on how to retune on your set-top box or TV.

Can I get Freeview if I have a communal aerial?

If you live somewhere which shares an aerial, the easiest option is to talk to your neighbours to see if they use Freeview and what the reception is like. If they get good reception, it’s likely that you will, too.

If they’re not seeing a perfect picture, then get the communal aerial checked; ask your landlord, management company, housing association or council. You can also ask them if you're not sure what kind of aerial the building has got, or you suspect it might not have an aerial at all.

Need more aerial advice?

If you need more information or want to get your aerial checked, we recommend that you get in touch with a qualified aerial installer, as they will understand the circumstances and local geography in your area and be able to suggest the best option for you. Visit the following websites to find one local to you:

Remember, it's always a good idea to get more than one quote.

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