Live in Tyne and Wear or County Durham? Experiencing issues with your viewing? See our FAQs on how to retune on your set-top box or TV.

A guide to connecting my Freeview Play device to the internet

Connecting your Freeview Play device to the internet 

It is possible to set up the internet connection with your TV or recorder through either wi-fi or a wired (Ethernet/LAN cable) connection. Make sure you know the name of your home network and password – this is usually found at the bottom of your modem. You'll need a bit of patience here, as adding a password with a remote can be tricky. But the good thing is, you only need to enter it once. Check on screen or in your user manual if you need more instructions on how to enter your password.

Router

Updating your equipment

Occasionally, your TV or recorder software will need updating, and it’s best to do this if prompted, to make sure you're getting the best service from Freeview. It may take a little while, but it's important you don't interrupt this process once started. Here's how to do it:

  1. Select your country or region if required.
  2. Your TV or recorder will then scan for the available Freeview channels. Usually, it will find the strongest signal and therefore the best region for you. But if there’s an overlap between them, you can choose the best one for you.

The manufacturer may have some additional services for you to agree to, and after that, you can start watching TV.

Other things to remember

  • You need a minimum broadband speed of 2Mbps to watch catch-up and on-demand services – this will count towards any monthly broadband data allowance you have.
  • You also need a TV licence, regardless of what TV service you use, or what device you watch it on.
  • If you’re having trouble connecting to the web, check your connection speed and signal strength or contact your broadband provider.
  • If you need further support after running through our step-by-step guides, it's best to contact the manufacturer.

 

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