Live in Tyne and Wear or County Durham? Experiencing issues with your viewing? See our FAQs on how to retune on your set-top box or TV.

Do I need an aerial, and what type of aerial do I need?

Yes, you need an aerial to receive Freeview on TV.

If you already have an aerial, make sure the cables are undamaged and connected to the aerial point in your home. The aerial needs to be securely plugged into the socket in the back of your Freeview TV or recorder.

It also needs to be in the right position, and not damaged by the weather. It's worth going outside to check it's pointing in the same direction as others nearby.

What type of aerial do I need?

To get the best results, we recommend that you use use a wideband aerial. Also know as Type T (for 'total') or Type W (for 'wideband'), these cover the entire range of signals used to transmit digital TV and continue to work even if there are changes to your TV signals

Loft aerials or portable indoor aerials may work in areas where there is good reception, but they can be subject to electrical interference from other domestic appliances.

What if I share an aerial?

If you live in a block of flats or a shared household you may have a communal TV system, providing a signal to several homes from a single aerial. Talk to your neighbours to see if they use Freeview and what the reception is like – if they get good reception, it’s likely that you will too.

If they’re not seeing a perfect picture, then get the communal aerial checked by your landlord, management company or housing association.

Installing a new aerial

Check our aerial troubleshooting guide to see if that can help. If it turns out you need to get a new aerial installed, we recommend that you always use a qualified aerial installer. They will have experience working at heights and information on transmitters in your area. Visit the following websites to find one local to you:

Based on industry guidance, a typical aerial replacement costs £150. However, it can vary depending on where you live and how complex the installation is. It's always a good idea to get more than one quote.

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