FAQs
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Who to contact for further support
Our Help website covers everything you need to know, from how to...
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How do I retune my TV?
To get the most up-to-date service from Freeview it's important...
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Can I set Freeview to a different language?
You can change language settings on most Freeview TVs and boxes...
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Set up favourite channels
You can set favourites on most Freeview TVs and boxes; how to do...
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How do I record programmes on Freeview?
Want to record or download your favourite TV shows? The easiest...
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Why do you need to know my location?
We need to know your location so you get the correct channel line...
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Where can I buy a Freeview device?
You can buy Freeview devices from many retailers. Freeview Play...
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How do I make sure I have the latest version of the Freeview mobile app?
If you allow automatic updates on your device you should get a...
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How do I set my region/location?
Go to My Freeview in the Freeview mobile app and tap Region. Then...
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How do I set up to only use wi-fi?
If you want to use only wi-fi for watching programmes on the app...
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What device do I need to watch Freeview on the go?
The Freeview mobile app works on phones and tablets running...
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Do I need to sign up to watch Freeview?
You don’t need to sign up for Freeview, as it's installed in most...
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How much data does Freeview use?
How much internet data or mobile data you use when watching...
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Does Freeview offer accessibility features?
From subtitles to audio description, talking devices to hearing...
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Can I sync Freeview across all my devices?
At the moment there is no way that you can link Freeview across...