Live in Tyne and Wear or County Durham? Experiencing issues with your viewing? See our FAQs on how to retune on your set-top box or TV.

Does Freeview offer accessibility features?

TV

Yes. We support a range of services and devices to help viewers access and enjoy content.

Accessibility services

Subtitling

Most programmes on Freeview have optional subtitles to help viewers who are deaf or hard of hearing. This service is available on all Freeview devices.

To access subtitles, either press the Subtitles button (this may be shown as SUB) on your set-top box or TV's remote control, or press the Menu button, then follow the on-screen options until you reach those for language and subtitles.

Audio description

Some programmes are audio-described for people with sight problems, from soaps and dramas to children’s TV and films. Programmes with audio descriptions can be accessed through all Freeview HD and Freeview Play equipment.

To access this facility, either press the Audio Description button (this may be shown as AD) on your set-top box or TV's remote control, or press the Menu button, then follow the on-screen options until you reach those for language and subtitles.

Signing

Some TV programmes may also have sign interpretation. These are dedicated versions of the programme, so the signer can’t be turned on or off.

How do I know which programmes have these?

You can identify which programmes have these services by looking out for these icons in your TV guide and programme information:

  • S - subtitled
  • AD - audio described
  • SL - sign language

Specialist equipment

Many digital TV devices or systems also have other features that can help people get the best TV experience. These include:

Talking devices

Known as voice guidance, or text-to-speech support, these devices guide visually impaired users on what is happening as they navigate TV services with the remote control.

Induction loop

Induction hearing loop systems are designed to reduce or cut out background noise, so you can hear sounds more clearly. You can use hearing loops with most digital TVs and boxes. If you're watching with someone else, a loop system means you can set the volume to a level that's comfortable for both of you. All you have to do is adjust the volume on your hearing aid or loop listener.

Talking channel list

To listen to our talking channel list you can either call our advice line on 03456 50 50 50 and follow the instructions or contact an adviser through our textphone service on 0330 332 0975.

More information and advice

 

 

APP

Yes. We want everyone to be able to enjoy the app and find great content as easily as possible.

It's been built so that visually impaired users can switch on accessibility features on their device, such as voiceover, talkback and high contrast display

Accessibility options will depend on your device. You can usually find them in the Settings menu, but if you want to find out more, it's best to check your user manual or the manufacturer's website.

Talking channel list

To listen to our talking channel list you can call our advice line on 03456 50 50 50, or contact an adviser through our textphone service on 0330 332 0975.

More information and advice

Was this article helpful?