If you have a new Freeview Play LG TV then after set up, if you turn the TV off and on again you should be prompted for the software update as long as you are connected to the internet.
With an existing TV, if you do not receive a prompt when you switch on then try turning off and on again. If this doesn’t work follow the steps for manual software update below. When prompted, you will need to accept and download the update. Once this is complete, try scrolling backwards in the TV guide to see programmes that are highlighted as available on demand.
In some cases a retune may be required to enable the scroll-back TV guide – you should receive an on screen prompt to do this. You will be taken to the Programme Tuning menu – select Auto Tuning > Antenna > Digital Only Search – retuning will take a few minutes to complete.
Manual software update
If you missed the onscreen software prompt don’t worry your TV will remind you periodically. If you’re keen to download now there’s a way of doing it manually:
You will see your software version and a button to check for updates. The following software versions contain the Freeview Play update (your software will depend on the model number):
Follow the on-screen instructions to complete the installation.
In the case that you need to retune to see the scroll-back TV guide follow these instructions:
It’s an easy way to enjoy catch up TV from Freeview.
All you have to do is connect your Freeview Play TV or recorder to the internet*, then scroll back through the TV guide and find a show you missed. You will find programmes from BBC iPlayer, the ITV Hub, All 4, Demand 5 and UKTV Play sitting alongside live television in your TV Guide. Other services are available from the Freeview Play apps page such as BBC News and BBC Sport.
All Freeview Play products come with:
*A minimum broadband speed of 2Mbps is required to watch catch up and on demand services – this will count towards any monthly broadband data allowance. Only selected channels provide 7-day catch up.
Freeview Play is built into TVs from the following manufacturers:
See the range
Panasonic VIERA TX-49DX600B
Panasonic VIERA TX-50DX700B
LG TVs from the 2016 model range will be able to upgrade to Freeview Play later in 2016. (All models with ‘UH’ in the product name.)
Hisense have added Freeview Play functionality to their TVs in January 2017
TVs are now available from Hitachi and Toshiba.
Humax have a range from 500GB storage to 2TB (which is the equivalent of 500 hours of HD recording).
Humax FVP-4000T 500GB
Panasonic also have a range of digital TV recorders:
With Blu-ray built-in:
In all cases, with a new product, it is important that you check for the latest software during the setup process.
Freeview Play is not built into most existing TV or recorders as it uses a new standard which requires different software. You can add Freeview Play to your current TV by connecting it to a Freeview Play recorder.
Freeview Play is available in the 2016 range of products from:
Go to the Freeview product page
More brands will release Freeview Play products over time.
Yes. As ever, with Freeview you get the channels free to view. On top of that, Freeview Play gives you lots of catch up TV to choose from. However, you will need a broadband subscription. With Freeview Play, you have the freedom to move between broadband providers to find the best rates.
Freeview Play is a connected TV service with no monthly cost. You can catch up on TV you’ve missed by scrolling back through the TV guide; there’s no need to go into an app or find a repeat to record. If you want even more TV on demand, go to the Freeview Play apps page, where you’ll find BBC iPlayer, the ITV Hub, All 4, Demand 5 and UKTV Play all in one place.
Freeview Play features:
You’ll find Freeview Play in a wide range of new Panasonic, LG, Hisense and JVC TVs and Humax & Panasonic recorders. More brands will become available over time, but for now here’s a list of products which have Freeview Play:
Hisense have added Freeview Play functionality to their TVs in January 2017 and TVs are now available from Hitachi and Toshiba.
Freeview Play products are now available to buy from Currys, John Lewis, Amazon, Richer Sounds, Tesco, Argos and independent retailers.
You will find Freeview Play in a number of Panasonic, LG and JVC TVs and Humax and Panasonic recorders.
See our products page
You’ll need a Freeview Play TV or recorder, a working TV aerial, and broadband access so you can connect to the internet.
Firstly, make sure your aerial is plugged in to the aerial socket in the back of your TV or recorder. Then connect your TV or recorder to broadband using Wi-Fi* (or an Ethernet cable directly from your router if it is near enough**). Next you’ll be asked to tune in to get your Freeview channels, which will take a few minutes, and then you’re good to go.
Most TVs now include the option to connect using Wi-Fi and as long as you have a connection speed of more than 2Mbps you should be able to watch catch up TV. If you can’t see programmes when you scroll back in the TV guide, then you’re not connected to the web.
Check out the latest products
** If Wi-Fi isn’t strong enough, and you can’t run an ethernet cable because your router is too far away, you may want to consider a powerline adapter.
Just look for the Freeview Play logo in store or ask your retailer. Freeview Play is available in most 2016 Panasonic and LG TVs plus two JVC TVs and Panasonic and Humax recorders.
A number of other manufacturers are currently working on their Freeview Play products.
All Freeview Play products come with:
In addition, Freeview Play recorders will allow you to record one channel while watching another, series record, and pause live TV. These recorders give you Freeview Play functionality with your existing TV.