Complete our survey for your chance to win £100 of Amazon vouchers and help us make sure you enjoy the best possible experience on our website.

1. Why did you visit our website today? *

2. How easy was it for you to complete your task? *

3. How would you rate your overall satisfaction with our website? *

4. How can we improve our website? *

5. What TV service do you use most in your household? *

Please enter your email address if you would like to be entered into our prize draw:

Email address is invalid.

How do I improve my internet connection?

Posted September 22, 2015 - Freeview Play Troubleshooting

If you’re having some problems with your internet connection, there are a few simple steps you can take to improve you connection:

  1. Turn off your router, wait 30 seconds, then turn the power back on. Sometimes a simple rest can increase your internet speed*.
  2. If you have a wireless router, move it closer to your TV or recorder. This can boost the signal between your devices. If there are thick walls between your router and TV, this will weaken your signal. Find an open spot relatively high up to get the best performance from your router.
  3. Consider buying a powerline adapter – this uses the electricity power lines in your home to send your broadband signal between your router and your Freeview Play devices.
  4. Avoid running other devices, like a tablet or laptop, on the same network.
  5. Check for interference to your Wi-Fi. Other electrical items, like microwave or cordless phones, or even interference from next-door can cause a loss of signal. Switch off these devices if they are near your router, TV or recorder.

*A minimum broadband speed of 2Mbps is required to watch catch up and on demand services – this will count towards any monthly broadband data allowance. Only selected channels provide 7-day catch up.

Share this on:

Contact Us

Still can't find what you're looking for? Call the Freeview advice line: 03456 505050

Call charges and opening times
Email us