How do I improve my internet connection?

Posted September 22, 2015 - Freeview Play Troubleshooting

If you’re having some problems with your internet connection, there are a few simple steps you can take to improve you connection:

  1. Turn off your router, wait 30 seconds, then turn the power back on. Sometimes a simple rest can increase your internet speed*.
  2. If you have a wireless router, move it closer to your TV or recorder. This can boost the signal between your devices. If there are thick walls between your router and TV, this will weaken your signal. Find an open spot relatively high up to get the best performance from your router.
  3. Consider buying a powerline adapter – this uses the electricity power lines in your home to send your broadband signal between your router and your Freeview Play devices.
  4. Avoid running other devices, like a tablet or laptop, on the same network.
  5. Check for interference to your Wi-Fi. Other electrical items, like microwave or cordless phones, or even interference from next-door can cause a loss of signal. Switch off these devices if they are near your router, TV or recorder.

*A minimum broadband speed of 2Mbps is required to watch catch up and on demand services – this will count towards any monthly broadband data allowance. Only selected channels provide 7-day catch up.

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