Accessibility

What is Insight Radio?

Insight Radio is Europe’s first radio station for the blind and partially sighted, and is funded primarily by the Royal National Institute of Blind People (RNIB on using technology) and local councils. All of Insight Radio’s programmes are presented by blind or partially sighted people. Broadcasts take place 24 hours a day, seven days a week on Freeview 730 – you can find this channel on your Freeview TV or recorder.

Programming begins with a news driven show as morning papers are read to the audience. Across the day there’s a mix of music and features of particular interest to the blind and partially sighted community. Every afternoon you can listen to a radio drama, the latest magazines and the Talking Book show. There are also specialist programmes week nights at 7pm with a wide range of music from the 60’s to present day popular chart hits.

Accessible Services on Freeview

Freeview works with manufacturers and broadcasters to make TV services accessible to viewers with disabilities by incorporating features such as audio description and subtitles.

Channels on Freeview

If need a large format print guide to the Freeview Channels go to our channels page, then select list view and print.

Or you can call our advice line on 03456 50 50 50 and listen to our talking channel list.

Viewers with hearing or speech impediment can contact an adviser through our Textphone service – 0330 332 0975

Accessibility support on your Freeview equipment

There are a range of services available which can improve your Freeview viewing including Audio Description, subtitles and signing. 

Audio Description

Audio Description is a free service that can improve the enjoyment of TV for people with sight problems by adding additional commentary describing body language, expressions and movements. Audio description

Many popular are audio described, from soaps and dramas to children’s programmes and films.

A comprehensive schedule of programmes with audio description can be found on the TV Help website.

Many Freeview products have audio description (including all Freeview HD equipment). To find equipment with audio description, contact your local electrical retailer or visit the RNIB website or call the RNIB on 0303 123 9999.

For more general information visit the audio description website or call the audio description helpline on either 08456 01 01 81 or 0161 234 9063. 

Subtitling

Subtitles are the text version of on-screen dialogue, usually displayed at the bottom of the screen to help viewers who are hard of hearing to read the dialogue that is being spoken. Most programmes are now subtitled on Freeview and the service is constantly increasing.

You can now get subtitles with most Freeview equipment, and they can be accessed in one of two ways:

RNID

  • Press the Subtitles button (may also be shown as SUB – check the user manual) on the remote control of your set-top box or digital television.
  • Press the Menu button, then follow the on-screen options until you reach options for language and subtitles

Find out more about what to look for in subtitling on products from the RICA website (Consumer Research for Older and Disabled People)  which has information on how different makes and models of digital TVs and boxes display subtitles. 

Signing

All signing on television involves a visible signer translating for a particular programme – this is known as open signing. The signer usually appears in the bottom corner of the screen, with the programme being broadcast full size or positioned away from that corner in a slightly smaller size.

The number of programmes available with signing is much less than subtitling. However, you can find out more about signing by visiting the Action for Hearing Loss website.

Specialist Equipment

There are a number digital television devices or systems in the market that have been developed to offer greater access to digital TV viewers with hearing or visual impairments.

Freeview equipment

Many Freeview TVs, boxes or recorders including all Freeview HD products have access to the features discussed above such as subtitling, signing and audio description.

Talking Devices

There is a range of digital television equipment which have a talking feature (known as voice guidance).This helps guide visually impaired users on what is happening as they navigate television services with the remote control.

There are a number of devices currently available which provide text to speech support. To find out more, visit the RNIB website.

Induction Loop

Induction loop systems are designed so that you can hear sounds more clearly because they reduce or cut out background noise. At home, you could use a loop to hear sound from your television. They can be used with most digital TV’s and boxes.

If you have a hearing impairment, using a loop system with a television means that if you are with a hearing person you can set the volume to a level that is comfortable for them. You can make the sound louder for you by adjusting the volume on your hearing aid or loop listener. You can also adjust the volume and tone on most loop amplifiers.

For more information on induction loop systems you can contact Action on Hearing Loss

Telephone: 0808 808 0123 or Textphone: 0808 808 9000.

Website Accessibility Statement

1. Introduction We aim to meet level ‘AA’ of the Accessibility Guidelines as outlined in the W3C WCAG Guideline documentation 2008. The following measures are taken to ensure the content on this website is available to all users:

2. Content

2.1 All non text content that is presented to the user has a text alternative that serves the equivalent purpose.

2.2 Colour is not used as the only visual means of conveying information, actions or responses to the user.

2.3 The visual representation of text and images must have a contrast ratio of at least 4.5:1 except if the text exceeds 18pt at which point it must have a contrast ratio of at least 3:1.

2.4 Except for captions and images of text, all text can be resized up to 200% without the loss of content and functionality or the use of assistive technology.

2.5 Web page content should appear understandable to all users by applying the following guidelines:

  • Web pages have titles that describe topic or purpose
  • Headings and labels describe topic and purpose
  • Information about the users location within a set of web pages is available. This is usually achieved with breadcrumb links.
  • Section headings are used to organise the content.
  • A mechanism for identifying the expanded form or meaning of abbreviations is available.
  • For all user interface components, the name and role can be determined.
  • Instructions provided for understanding and operating content do not rely solely on sensory characteristics of components such as shape, size or sound.

2.6 The human language of every page can be programmatically amended by the users browser except for proper names, technical terms, abbreviations and words of indeterminate language.

3. Images

3.1 If the technologies being used can achieve it, text is used to convey information rather than images of text.

  • Images of text are only used for decoration or where considered essential. For example, logotypes are considered essential.

4. Audio and Video content (A/V)

4.1 For audio-only and video-only content, an alternative for time-based media is provided that presents equivalent information for pre-recorded audio-only content.

  • Captions are provided for all pre-recorded audio content in synchronized media.
  • Audio description is provided for all pre-recorded video content in synchronized media.

4.2 For audio descriptions or media alternatives, an alternative for time-based media or audio description of the pre-recorded video content is provided for synchronized media.

4.3 If any audio on a web page plays automatically for more than 3 seconds, either a mechanism is provided to pause or stop the audio, or a mechanism is available to control audio volume independently from the overall system volume level.

  • The audio does not contain any background sounds.

5. Structure and Functionality (S/F)

5.1 Information, structure and relationships conveyed through presentation can be programmatically determined or are available in text.

5.2 When the sequence in which content is presented affects it’s meaning, a correct reading sequence can be programmatically determined.

5.3 Ensure that users can complete tasks without unexpected changes in content or context that are a result of a time limit.

5.4 For any moving, blinking or scrolling content that (1) starts automatically (2) lasts more than 5 seconds and (3) is presented in parallel with other content, a mechanism should be provided for the user to pause, stop or hide the content unless this is essential to the content.

  • Web pages do not contain anything that flashes more than three times in any one second period (or the flash is below the general flash and red flash thresholds).

5.5 For any auto-updating information that (1) starts automatically and (2) is presented in parallel with other content, there is a mechanism for the user to pause, stop or hide the content or to control the frequency of the update.

5.6 Timing is not an essential part of the event or activity.

5.7 All functionality of the content is operable through a keyboard interface without requiring specific timings for individual keystrokes.

  • If keyboard focus can be moved to a component of the page using a keyboard interface, then focus can be moved away from that component using only keyboard focus.
  • Any keyboard operable user interface has a visible keyboard focus indicator.

5.8 If a web page can be navigated sequentially and the navigation sequences affect meaning or operation, components can receive focus in an order that preserves meaning and operability.

  • Navigational mechanisms that are repeated on multiple web pages within a set of web pages occur in the same relative order each time they are repeated, unless a change is initiated by the user.
  • Components that have the same functionality within a set of web pages are identified consistently.
  • When any component receives focus, it does not initiate a change of context.

5.10 Changing the setting of any user interface component does not automatically cause a change of context unless the user has been advised of the change in behaviour before using the component.

5.11 In content implemented using markup languages, elements have complete start and end tags, elements are nested according to their specifications, elements do not contain duplicate attributes and any ID’s are unique.

6. Forms

6.1 If an input error is automatically detected, the item that is in error is identified and described to the user in text.

6.2 Labels or instructions are provided when content requires user input.

6.3 Error prevention for legal and data reasons:

  • A mechanism is available for reviewing, confirming and correcting information before finalizing a form submission.
  • Data entered by the user is checked for input errors and the user is provided an opportunity to correct them.

7. Links

7.1 The purpose of each link can be determined from the link text alone or from the link text together with it’s programmatically determined link context.

7.2 More than one way is available to locate a web page within a set of web pages except where the web page is the result of a process or step.

8. Third Party Content Some content on www.freeview.co.uk is developed and maintained by third party sources. While Freeview™ aims to achieve an AA accessibility standard for all content, some guidelines may not be achievable for third party content. Third party content includes (but is not limited to) the following:

8.1 Channel information from Redbee. This content can be found on the following pages:

8.2 Product review information from Reevoo Reviews. This content can be found on the following page and all subsequent product pages.

8.3 Social media widgets (location varies) from the following third parties:

  • Facebook
  • Twitter
  • Google+
  • YouTube
  • Pinterest
What access services are there for disabled people?

Many digital boxes have special access features such as subtitles, signing and audio description for people with hearing or sight problems.

Most programmes available on Freeview are subtitled and the service is constantly increasing.

To get subtitles, press the Subtitles button (may also be shown as SUB – check the user manual) on the remote control of your digital box or TV.  Press the Menu button and then follow the on-screen options until you reach options for language and subtitles.

For more information on subtitling please call Action on Hearing Loss (formerly RNID) on 0808 808 0123 or visit the website at http://www.actiononhearingloss.org.uk/.

Related articles:

Can I get subtitles on Freeview?
Does Freeview provide audio description for the visually impaired?

Can I get subtitles on Freeview?

You can get subtitles with most digital boxes and TVs.  Most television programmes are subtitled, but this varies according to the broadcaster.  The BBC, for example,  is committed to subtitling 100% of its programmes.  The 2003 Communication Act set a legal framework for subtitling requirements and the regulator Ofcom stipulates what each channel must do.

To get subtitles, press the Subtitles button (may also be shown as SUB – check the user manual) on the remote control of your digital box or TV.  Press the Menu button and then follow the on-screen options until you reach options for language and subtitles.  The exact process for doing this on your equipment may vary. Check the instructions that came with it to find out how to turn subtitles on.

For more information on subtitling please call Action on Hearing Loss (formerly RNID) on 0808 808 0123 or visit the website at http://www.actiononhearingloss.org.uk/.

Related articles:

How do I contact the manufacturer of a Freeview digital box or TV?
Does Freeview provide audio description for the visually impaired?

Does Freeview provide audio description for the visually impaired?

Audio Description is provided by some channels for visually impaired viewers.  This service provides extra commentary in gaps between dialogue that describes the action, body language, facial expressions and anything else that helps viewers to understand the scenes being shown.

Audio Description is available from all  Freeview HD products.

For more information call the RNIB on 0303 123 9999 or visit the RNIB website.

Audio description is currently available on a variety of channels on Freeview.  Go to the TV Help website for schedules.

Related content:

How do I contact the manufacturer of a Freeview digital box or TV?