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Retuning

Retuning Your Freeview Equipment

Freeview TV signals in some areas may have been been updated – the latest details are available at TV changes.

If you are missing channels following a change in your area, you can retune your TV or box following the steps 1 to 3 listed below. If this does not restore your channels, call the Freeview advice line on 0808 100 0288. Viewers in these areas may be eligible for free in-home support, including aerial work if necessary.

To get the most up to date service from Freeview it is important to retune your Freeview equipment from time to time. Check the service updates section of Freeview which will list any significant events that may require a retune. Newer Freeview equipment will often prompt you to retune in these instances, but older boxes usually require you to instigate a retune every couple of months to make sure you are up to date. The process is straightforward but varies slightly between boxes from different manufacturers.

New channels are launched on Freeview from time to time along with other updates to the service. So it pays to retune your digital box or TV .

Step 1
Press menu on your box or TV remote control.
Step 2
Now select set-up, installation, update or similar option. If you’re asked for a password the default code is 1234 or 0000.
Step 3
Now select the ‘first time installation’ option (sometimes called ‘factory reset’, ‘full retune’ or ‘default settings’). Press ‘OK’ if your equipment asks if it is OK to delete existing channels. This will clear your existing settings and find the new channel line-up. If prompted then save the channels that are found.

You may find that channel favourites and scheduled recordings are also deleted so check and reset these.

If you are still encountering problems check the instructions for your product.

Why do I need to retune?

When you ‘retune’, your Freeview TV or box scans for new channels and any changes to existing channels. It’s a good idea to retune regularly – perhaps once a month – to make sure that you are receiving all the channels available and getting the best out of Freeview in your area.

Step 1
Press menu on your box or TV remote control.

Step 2
Now select set-up, installation, update or similar option. If you’re asked for a password the default code is 1234 or 0000.

Step 3
Now select the ‘first time installation’ option (sometimes called ‘factory reset’, ‘full retune’ or ‘default settings’). Press ‘OK’ if your equipment asks if it is OK to delete existing channels. This will clear your existing settings and find the new channel line-up. If prompted then save the channels that are found.

You may find that channel favourites and scheduled recordings are also deleted so check and reset these.

If you are still encountering problems check the instructions for your product on the product manuals section.

Your equipment may automatically retune, or you may need to do it manually. You will find more details in your user manual, or you may be able to follow on-screen instructions.

Related content:

Other retuning FAQs
I have lost the manual for my TV or digital box. Where can I get another one?

How do I retune?

Most Freeview HD TVs and Freeview HD Recorders prompt you to retune (rescan) when a change has occurred. Older products need to be manually retuned from time to time. This is usually a straightforward process.

To manually retune you need to press ‘Menu’ on your remote control and follow the on-screen instructions or those printed in your manual. What happens next may vary slightly depending on which TV, recorder or set top box you have. However, a typical sequence is:

Step 1
Press menu on your box or TV remote control.
Step 2
Now select set-up, installation, update or similar option. If you’re asked for a password the default code is 1234 or 0000.
Step 3
Now select the ‘first time installation’ option (sometimes called ‘factory reset’, ‘full retune’ or ‘default settings’). Press ‘OK’ if your equipment asks if it is OK to delete existing channels. This will clear your existing settings and find the new channel line-up. If prompted then save the channels that are found.

Following a retune you may find that channel favourites and scheduled recordings are also deleted so check and reset these. However, recordings should not be deleted.

Go to your manual for more information, or get in touch with the manufacturer.

If you are still having problems check the instructions for your product.

If your digital box or TV is not functioning correctly, you may sometimes need to clear its memory completely, or reboot it.

Related content:

How to retune – watch the video
Postcode retune checker
Other retuning FAQs

I’ve lost the retune guide for my Freeview HD TV or HD recorder. What do I do?

The Digital UK website contains links to retuning guides for specific Freeview HD TVs and HD recorders.  Check the instructions for your product.

Related content:

How to retune – watch the video
Postcode retune checker
Other retuning FAQs