Live in Tyne and Wear or County Durham? Experiencing issues with your viewing? See our FAQs on how to retune on your set-top box or TV.

How do I automatically retune my TV?

When something has changed or been updated, most Freeview devices will ask you to retune (rescan) for any channel changes. This usually just involves pressing retune when prompted, but from time to time you may need to start this process yourself.

You can watch our retuning videos here, or follow the steps below.

Retuning: a step-by-step guide

Automatic retunes vary slightly depending on which device you have, but they usually include the following simple steps:

  1. Press menu on your box or TV remote control.
  2. Select set-up, installation, update or a similar option. If you’re asked for a password, the default code is 1234 or 0000.
  3. Select first-time installation (sometimes called factory reset, full retune or default settings).
  4. Press OK if your equipment asks if it's OK to delete existing channels, then your retune should start automatically.
  5. If prompted, save the channels that are found.

After retuning

You might find that your channel favourites and scheduled recordings are also deleted after retuning, so you'll need to check and reset them. But any recordings you've made should still be there.

But if your set-top box or TV isn’t working correctly, you may sometimes need to clear its memory completely or reboot it. If you have any problems, check the user manual, or get in touch with the manufacturer.

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